Accurx

Accurx Web: What's new?

Change the name that the text appears from on a patient's phone in Accurx Web

Workspace: How to change Sender ID

Sameera

Stephen

Sophie

Accurx Web 

How to join or create workspaces to collaborate within Accurx Web

Accurx Web: How to create or join a Workspace

Accurx Web: Managing users in Workspaces

How to use Workspaces to collaborate within Accurx Web

Accurx Web: How to use the Shared Inbox within a Workspace

Accurx Web: How to manage who is in what team

Workspaces

See here for more information about Accurx Web. You can pass this to your management team if needed!

Accurx Web: How to sign up and get started

Account authentication is an additional level of user verification when logging in to Accurx Web

Accurx Web: Setting up account security

Learn how to contact a patient using Patient search.

Accurx Web: How to search for a patient

Step-by-step guide on how to change your settings on your Accurx Web account.

Accurx Web: How to change your settings

Donald Belfon

How to get started

Accurx Web allows you to easily text or email your patients from either your mobile or desktop.

Accurx Web: How to send a message to a patient

How to save yourself time by creating custom templates in Accurx Web!

Accurx Web: How to Create a Message Template

How to send documents or images to patients using the Accurx Web platform.

Accurx Web: How to attach documents to an SMS/email

How to send a message that a patient can respond to (with text or photos) in Accurx Web

Accurx Web: How to send a message to a patient that they can respond to

How to view delivery receipts in Accurx Web

Accurx Web: How do I know if a message has been delivered?

Here are some tips on how to use the Conversations feature in Accurx Web

Accurx Web: How to view my conversations with a patient

Step-by-step guide on how to use Batch Messaging in Accurx Web

Accurx Web: How to send Batch Messages

This is for Secondary Healthcare Professionals to get in touch with GP practices. If you are a patient, please visit your practice's website

Accurx Web: What is Message GP practice in Web?

A guide on our waiting list validation questionnaires

Accurx Web: Questionnaire - Waiting List Validation

Accurx Web: How to view upcoming clinics and appointments

Here is a step-by-step guide on how to navigate the new look inbox 🚀

Accurx Web: How to use the inbox

Learn how to collect structured information from patients via SMS

Accurx Web: How to Send a Questionnaire to a Patient

Hannah

Moreen

Message Patient and more!

How to use Accurx Web for Video Consultations

Accurx Web: How to do a video consultation

How to add more patients or other healthcare staff to a video consultation on Accurx Web

Accurx Web: How to invite more people to a video consultation

Information for patients about Video Consultations on Accurx Web

Accurx Web: Video Consultation FAQs for patients

The Technical Requirements needed for video consultations via Accurx Web

Accurx Web: Technical Requirements for Video Consultations

Katie Clephan

Sending Video invites

Patient lists helps you save patient searches in a list, without having to search for these patients each time.

Accurx Web: How to manage my Patient Lists

Accurx Web: An introduction to booking and scheduling appointments

Patient and Clinic Lists

Firewall Configuration for Accurx Video Consultations

Accurx Web: How to configure your firewall to support Video Consultations

What to do if you don't have access to the patient response feature in Accurx Web

Accurx Web: Why can’t I see the option for patient response?

Satya R

Troubleshooting and FAQs

Follow these step-by-step instructions to use Record View

Accurx Web: A 'How to Guide' for Record View

Learn more about Record View and find the questions you want answered.

Accurx Web: Record View FAQs

Accurx Web: How to request and view a summary of a patient's GP record via Accurx

Learn more about Record View, directed specifically towards Primary Care users

Accurx Web: Record View for Primary Care

Learn more about Record View, directed specifically towards secondary and community care users

Accurx Web: Record View for Secondary and Community Care

Learn why healthcare professionals trust Record View

Accurx Web: Record View IG & Security

You can send your patients an SMS via our template to let them know that their record is available for NHS professionals to view.

Accurx Web: Record View SMS Template

Ali Hoernle

Will

Record View: Viewing a patient's GP medical record summary

Learn more about when to use Accurx Web’s digital and ‘triage-first’ solution for PIFU and Patient-Initiated Contact

PIFU / Patient-Initiated Contact: When to use our solution

This article describes how you can share a PIFU / Patient-Initiated Contact link with your patients

PIFU / Patient-Initiated Contact: How to send a link to a patient

Step by step guide on how a patient can submit a PIFU / Patient-Initiated Contact request.

PIFU / Patient-Initiated Contact: How can a patient submit a request to your service?

Information for users about these notification emails and how to review the patient’s message in Accurx Web

PIFU / Patient-Initiated Contact: Why have I received an email with the subject - "A patient has sent you a message in Accurx Web"?

Find out how you and your team will receive patient requests

PIFU / Patient-Initiated Contact: What happens once a patient has submitted a request?

Step by step guide about how to match a PIFU / Patient-Initiated Contact request to a real patient.

PIFU / Patient-Initiated Contact: How to match a suggested match / unmatched patient request to a real patient

PIFU / Patient-Initiated Contact: How to personalise the solution for your service

Patient-Initiated Follow-Up (PIFU) and Patient-Initiated Contact 

How to use the  Integrated Clinic Lists feature on Accurx Web

Accurx Web: Integrated Clinic Lists

Step-by-step guide on how to use Batch Messaging on Accurx Web at University Hospitals of Leicester

Accurx Web: How to send Batch Messages (UHL)

This collection holds all current help articles exclusive to supporting Support of 

Accurx: University Hospitals of Leicester support articles

This article will explain how to edit an existing appointment reminder on Accurx Web

Accurx Web: How to edit an existing Appointment Reminder

A step by step guide on how to manage appointment cancellations and amendments.

Accurx Web: Managing appointment cancellation and amendment requests

This article will walk you through how to create a new appointment reminder for a new clinic in Accurx

Accurx Web: How to create a new Appointment Reminder for a new clinic

Accurx Web: Appointment Reminders

This article is a list of all Questionnaires currently available on Accurx Web and a link to their respective articles

Questionnaires: List of all Web Questionnaires available

Showing the end-to-end flow of the Rectal Bleeding Questionnaire using screenshots

Questionnaire: Rectal Bleeding Questionnaire with screenshots

Showing the end-to-end flow of the Day Case Procedure Follow Up Questionnaire using screenshots

Questionnaire: Day Case Procedure Follow Up Questionnaire with screenshots

Showing the end-to-end flow of the Missed Appointment/ Missed Procedure Questionnaire using screenshots

Questionnaire: Missed Appointment/ Missed Procedure Questionnaire with screenshots

Showing the end-to-end flow of the Prostate Symptom Score Questionnaire using screenshots

Questionnaire: Prostate Symptom Score Questionnaire with screenshots

Showing the end-to-end flow of the Headache Questionnaire using screenshots

Questionnaire: Headache Questionnaire with screenshots

Accurx Web: Questionnaires

This article provides an overview of the features you can use in community pharmacies.

Pharmacy: Getting the most out of Accurx at your pharmacy

This article is an overview of how to use questionnaires in Accurx

Pharmacy: Sending Questionnaires

This article runs through how you can join your pharmacy on Accurx Web to collaborate with your pharmacy colleagues.

Pharmacy: How to join a Pharmacy Workspace and Manage Users

This article has some of our frequently asked questions from pharmacies about Accurx

Pharmacy: Frequently Asked Questions (FAQs)

Creating a list of patients for batch messaging in Proscript

Pharmacy: How to do a Batch Report in Proscript

A list of the questions in the infected insect bites questionnaire

Questionnaires: Infected Insect Bites (Pharmacy First)

This article is a list of all the Accurx Questionnaires available for pharmacies, including for Pharmacy First.

Questionnaires: List of all Pharmacy questionnaires available

A list of the questions in the impetigo questionnaire

Questionnaires: Impetigo (Pharmacy First)

To help the Pharmacist collect information in regards to the New Medicines Service scheme.

Questionnaires: New Medicines Service (NMS)

A list of the questions in the otitis media questionnaire

Questionnaires: Otitis Media (Pharmacy First)

A list of the questions in the shingles questionnaire

Questionnaires: Shingles (Pharmacy First)

Pharmacy: Accessing AccuBook in Accurx Web

A list of the questions in the uncomplicated UTI questionnaire

Questionnaires: Uncomplicated UTI (Pharmacy First)

A list of the questions in the sinusitis questionnaire

Questionnaires: Sinusitis (Pharmacy First)

A list of the questions in the sore throat questionnaire

Questionnaires: Sore Throat (Pharmacy First)

Becca

Accurx: Pharmacy Support

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.