Our new inbox is more powerful and faster than before. With improved navigation and some new features, you’ll be sure to get the hang of it in no time! 😊
1. Open Accurx Web by clicking on 👉 https://web.accurx.com/login and sign in using your NHS.net single sign-on, or NHS.uk email address and chosen password.
2. Verify your identity if you haven’t done so already with 2-factor authentication.
To find out more information about setting up 2FA, please click here. 👈
The Inbox at a glance 👇
My Inbox
Contains any ongoing, open conversations. There is also a tab to see your 'done' conversations.
Sent and Scheduled
Contains any messages you have sent to patients in one easy-to-find place. Scheduled messages are a feature that is coming soon.
Opening a conversation and replying to a patient
When clicking into an open conversation, you'll be able to reply to the patient and scroll through the conversation to view previous messages. 👇
You will also have the ability to send a templated message, by clicking on Reply to patient >'Templates' you will see a list of pre-set messages for you to choose from 👇
TIP: Clicking on 'create and manage templates' takes you to the template section to create new or amend existing templates.
TIP: You can change the recipient's number by clicking on the pencil next to the 'To:' You can also opt to email the patient as well.
Once you've sent your message, you'll see the button 'Get a copy'. This will save a copy of the message to your clipboard allowing you to paste and save it into your Electronic Patient Record. 👇
When you're happy you're finished with your conversation you can then press 'Mark done'. This will then move the conversation to the 'Done' tab. 👇
TIP: Any messages that haven't had recent activity (e.g. the patient hasn't responded or you haven't sent them a message) will be auto-marked as 'Done' after 30 days.
NEW FEATURE
The small flag button can be used to mark a conversation as 'urgent' and will move that conversation to the top of your inbox queue.
NEW FEATURE
The small speech bubble button will mark your conversation as 'unread'. This will be useful if you open the conversation by accident but don't want to work on it right now. Giving you peace of mind work will not be missed.
Re-opening a closed conversation
If you want to re-open a conversation, just go to the 'Done' tab and click ' ✅Done'. It will re-open the conversation in the 'Open' tab for you to carry on communicating with your patient 👇
We hope you like the new inbox! Please let us know what you think by filling out this feedback form or if you need any help please get in touch with the Support team via our chat bubble in the bottom right-hand corner. 👉