Patient Triage in Secondary Care: How can a patient submit a request to your service?

Once a patient receives a Patient Triage link from your service, they can use it to get in touch at a time that suits them. The link can be opened on any device using a web browser and does not currently expire.

When a patient opens the link, they’re taken to your service’s Patient Triage form.

Each service uses a customised Patient Triage form, meaning the wording, options and questions shown are tailored to that service.

Patients can choose the option that best matches what they’re contacting about.

Here's an example services Patient Triage form options 👇

👉 Read more about customised Patient Triage forms in this article.

To use the form, patients must confirm that their request is not an emergency. Clear guidance is provided on what to do if urgent help is needed.

Patients are asked a set of questions designed to help your team understand their request.

The questions shown will vary depending on your service’s customised Patient Triage form.

Here's an example 'I have a flare-up of my symptoms' form for an IBD team 👇

Patients submit some demographic details to help match their request to the correct NHS record.

For the request to arrive in the inbox already matched to the patient, the patient will need to verify their identity using a 2-factor verification code sent to the same phone number or email address on their PDS record.

👉 See this article for more information on how patient matching works. 👈

Patients are also asked how they’d prefer your team to contact them.

Patients can review their answers and make changes before submitting.
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Patients will see a confirmation page of their request, along with a reference ID

If you have any questions or concerns, please don't hesitate to get in touch with our support team by starting a live chat via the green chat bubble in the right-hand side corner of this screen 👉