To send an SMS message to a patient:
1. Log into Accurx Web, using your nhs.net or nhs.uk credentials.
2. Click on 'New' button in the top left-hand corner and select 'Message a patient' 👇
3. Search for the patient using NHS number and Date of Birth.
4. You should now be able to see the compose message page 👇
5. Start composing a message to the patient, or choose a pre-written template from the 'Message templates' drop-down. To add an attachment to the message click 'Attach', and you can use the toggle to allow the patient to respond to you with text or up to 5 attachments.
You can use the pen icon on the patient's contact details to change the contact method to email if needed.
When you want to send the message click 'Send'.
That's it! Find out more about attaching documents to the message and how it works for the patient here.
Note: Users will no longer receive the copy email they used to receive when sending messages to patients in Accurx Web.
Reasoning behind this change: This email copy was crucial for web messaging in the absence of an inbox. However, now that we have a fully operational web inbox with visibility for all sent messages, the team has determined that there is no longer a necessity to send this email copy to users each time they send a message.
Can I save my message to a patient's record?
After sending the message, you will see the content in the confirmation window like below. 👇
Click on the "Get a copy" button, then paste it directly into the patient's notes! 🎉
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉