If you don't see the option for patient response in Accurx Web, it may be because your organisation has not been accredited to meet the secure email standard (DCB 1596).
What is the secure email standard?
Emails sent to and from healthcare organisations must meet the Secure Email Standard (DCB 1596) to guarantee end-to-end encryption. This is to ensure that all sensitive and confidential information about patients is kept secure.
The notification email you receive when a patient replies in Accurx Web is sent from accurx.no-reply@nhs.net and contains patient identifiable information (PII) including a link to the patient’s response. As this email contains PII, only organisations who meet the secure email standard will have access to the patient response feature in Accurx Web.
Which email domains meet the secure email standard?
Email addresses with the following email domains - all nhs.net, gov.uk, pnn.police.uk and accredited nhs.uk meet the secure email standard.
If your organisation uses an nhs.uk or other email domain and you do not see the patient response option, this may be because your organisation hasn’t undergone secure email accreditation. The list of accredited organisations can be found here.
Please ask your IT Team to get your domain approved. 👍
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉