What are Questionnaires?
These are mobile-friendly pre-made questionnaires for patients to collect data through their responses. The responses are then fed back to you via the Accurx Web Inbox.
You can then download these responses as a PDF to save them to your paper or electronic medical record. (See a screenshot of this below 👇)
The example we have used for this particular step-by-step guide is the Single Skin Lesion Questionnaire. However, the other Questionnaires work like this too.
Sending a Questionnaire to a patient
Step 1:
Start a new message to a patient by clicking the Message Patient icon on the top left of the page
Step 2:
Search for a patient using their NHS number and date of birth (or a test patient if you want to give it a try for yourself).
Step 3:
To send a questionnaire, select the 'See Questionnaires' option on the top of the compose message screen as shown in the screenshot below 👇
Step 4:
Here you can see the available questionnaires.
Click the Questionnaire you’d like to send to the patient, e.g. “Single Skin Lesion Questionnaire” by selecting “Use questionnaire”, and the text message will pre-fill (but feel free to edit it to make it more personalised!).
Click the “Send” button and the message will be on its way to the patient!
Patient perspective of viewing and completing a questionnaire
Below is the text patients will receive inviting them to complete the questionnaire 👇
When the patient clicks on the link from the text they will be sent to a web page to complete the questionnaire 👇
Questionnaire links expire 7 days after they are sent. 🗓️
Reminder SMS Messages
Patients will receive two reminder texts on day 3 and day 6 if they have not completed the survey within 7 days.
Clinician view of a Questionnaire response
The screenshot below shows the inbox view of a single skin lesion questionnaire response for a patient 👇
Processing individual patient questionnaire responses 👱
Step 1:
When a new response comes back from a patient, you will see a notification on the Conversations with patients tab in Accurx Web.
Step 2:
Once you open the Conversations with Patients tab, you should navigate to the “Questionnaires” section and click on the questionnaire you want to view responses for (e.g. “Single Skin Lesion”) as shown below.
Step 3:
When you click on the “Single Skin Lesion” inbox, you will see all patients who responded to the questionnaire on the right-hand panel.
When you select one of the patients, you can review their response. You will also be able to get a copy of the patient’s response that you can then add to the medical notes, by selecting “Download as PDF”.
Users can assign the response to a different team by clicking on the assign section 👇
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉