Workspaces are a way for a group of users who regularly work together (eg within a department) to collaborate within one shared space 🏥.
Please note: Currently, only Accurx Web users from trust organisations have the ability to create workspaces.
Workspaces can be created by anyone in your organisation with an Accurx account. Once created, colleagues in that organisation can either discover or be invited into the workspace.
Everything sent and received within a workspace can be viewed by all workspace members, allowing for better team-wide visibility of patient communication 🤝
This article will walk you through how to:
Log into Accurx Web to access Workspaces
View your previous patient messages
View the shared inboxes
Assign conversations to colleagues
Access your Accumail conversations with other healthcare providers
1. Logging into Accurx Web to access Workspaces
First, you'll need to log into Accurx Web via web.accurx.com and then sign in using your NHS.net single sign-on, or NHS.uk email address and chosen password. You'll also need to verify yourself via the 2-factor authentication.
To access different Workspaces, click on the Workspace switcher icon on the top right of your Accurx Web screen 👇
2. Viewing your previous patient messages
To view your previous patient conversations, click on the "Inbox" option on the top of the screen and ensure you're accessing your conversations with patients.
You should be able to see the conversations that are assigned to you, as well as the messages you've sent 👇
3. Viewing the shared inboxes
To view your colleague's conversations:
Ensure you are in the Inbox
Click "Colleagues".
Click on a specific user's inbox.
You should be able to see the conversations that are assigned to that user 👇
4. Assigning conversations to colleagues
To assign a conversation to a colleague within a Workspace, you'll need to open the conversation and select this assign option here 👇
This will show a list of users within the Workspace. Selecting a user and clicking on "Assign" will assign the conversation to that user. You can also add an optional note.
5. Access your Accumail conversations with other healthcare providers
To view your conversations with other healthcare organisations regarding a patient, select "Conversations with Care Providers" 👇
In this section, you'll have the option to:
View your conversations with a GP practice/healthcare professional (My Inbox)
View the workspace's conversations with a GP practice/healthcare professional (All conversations)
View inbound Accumails from a GP practice/healthcare professional (Unassigned)
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉