Workspaces are a way for a group of users who regularly work together (eg within a department) to collaborate within one shared space 🏥.
These can be created by anyone in your organisation with an Accurx account. Once created, colleagues in that organisation can either discover or be invited into the workspace.
Everything sent and received within a workspace can be viewed by all workspace members, allowing for better team-wide visibility of patient communication 🤝
This article will walk you through how to:
Log into Accurx Web to access Workspaces
View your previous messages
View the shared inboxes
Assign conversations to colleagues
1. Logging into Accurx Web to access Workspaces
First, you'll need to log into Accurx Web via web.accurx.com and then sign in using your NHS.net single sign-on, or NHS.uk email address and chosen password. You'll also need to verify yourself via the 2-factor authentication.
To access different Workspaces, click on the "Workspace" switcher on the bottom left of your Accurx Web screen 👇
2. Viewing your previous messages
To view your previous conversations, click on the "Conversations" option on the left-hand side.
You should be able to see the conversations that are assigned to you, as well as the messages you've sent 👇
3. Viewing the shared inboxes
To view your colleague's conversations:
Click on the "Conversations" option on the left-hand side.
Click "Colleagues".
Click on a specific user's inbox.
You should be able to see the conversations that are assigned to that user 👇
4. Assigning conversations to colleagues
To assign a conversation to a colleague within a Workspace, you'll need to open the conversation and select this assign option here 👇
This will show a list of users within the Workspace. Selecting a user and clicking on "Assign" will assign the conversation to that user. You can also add an optional note.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉