Accurx

Ben Davies

Sameera

Additional Resources

An introduction to what Accurx Batch messaging is and how you can start using it.

Batch Messaging: An Introduction

If you have an nhs.net email address and are unable to log in using your username and password, follow this guide to log in.

Privacy and Security: Accessing your account via NHSmail Single Sign-On (SSO)

Capture Scribe consultations on the mobile app even with low or no connectivity.

Accurx Mobile: Using Scribe offline

This article is for patients who have received an accurx.nhs.uk questionnaire link from their healthcare provider.

For Patients: What is a Questionnaire?

Frequently asked questions about the new way to contact your GP surgery.

Patient Support: A better way to contact your GP

Out of Office (OOO): How to set your out of office and cover

This article runs through the new Accurx app home page: the 'Get to know your app' checklist you'll see when you first open the app, and what your home page…

The Accurx app: Your new home page and getting started checklist

Self-Book now only shows patients time slots with available appointments for a quicker, smoother booking experience.

Self-Book: What's new - Time Precision

This page provides information to patients who have been invited to sign up to take part in a research study about their asthma and/or COPD

Inhaler study - Participant Information Sheet & Privacy Notice

From 15 June 2026, you'll notice the icons across Accurx look a little different. Here's what's changing, why, and what (if anything) you need to do.

What's new: A fresh look for icons across Accurx

This article gives more details on the 'Not eligible' status in the AccuBook Boosters tab

AccuBook: What does 'Not eligible' mean, and what should I do?

Join our in person user event in Manchester - perfect for NHS staff and general practice teams.

Accurx Connects Manchester 2026

Our new voice over the internet protocol call solution which is currently in a pilot phase.

FAQs for Accurx's VOIP Feature

Can I get a demo of Accurx?

This article is for Accurx Web users with electronic patient records (EPRs) that are integrated with Accurx. It explains how patient profiles and conversation history will work differently once the…

Accurx Web: Changes to patient search and conversation history following EPR integrations

If you're a NHS worker who works in the Community Healthcare sector then this article will help you with knowing who Accurx are.

Intro to Accurx for Community Organisations

What is the difference between Accurx Desktop and Web?

If you've joined a workspace and are waiting to be approved, here is how you can get approved by the workspace admin, and the features you can use in the…

Accurx Web: What to do if your membership is 'Pending approval'?

To enhance the communication between healthcare organisations and their patients, we are upgrading the technology we use to send text messages, such as appointment reminders. You may hear this new…

Patients: RCS Messaging

This article explains how Integrated Neighbourhood Teams can use Accurx Neighbourhoods to coordinate care across different workspaces.

Accurx Neighbourhoods: Coordinating care across multiple workspaces

FAQs/misconceptions of moving to a total triage model.

Patient Triage: Total Triage FAQs

Patient Support: I have been invited to book my Covid-19 vaccination/ appointment through accurx.nhs.uk. Is this legitimate?

Learn why you might see the test patient experience instead of being able to search for real patients, and how your organisation can gain full access to Accurx messaging features

Understanding the Test Patient Experience

Find out how AI is used to generate personalised follow-up questions when you submit a request online

Patient Support: How AI helps your GP understand your request

Here is a step-by-step guide on navigating the new-look inbox. We'll also show you the new manage organisation page and what's changed🚀

Accurx Desktop: How to navigate the new inbox and Manage Organisation page

What limit notifications mean for Community and Mental Health Trusts

Accurx Lite limits for Community and Mental Health Trusts

Custom Questionnaires: How to Create Custom Questionnaires to Capture Patient Communication Preferences

Important FAQs regarding a recent service interruption.

Incident 1820 - FAQs

Learn how Organisation Admins can have visibility and control over workspaces and users across their organisation.

Accurx Web: Manage Organisations

How to send a quick text using Accurx Desktop that a patient can't respond to

Accurx Desktop for Community: How to send a text message to a patient

An article guide on the new updated  look for Compose

Accurx Desktop: New Unified Compose

A step-by-step guide on how to send a batch self-book text to a group of patients

Self-Book: How to invite a cohort of patients to book face-to-face appointments

This article explains how to send a Scribe note or document to a colleague in your Accurx workspace.

Accurx Scribe: Send to Colleague

This article details the current pilot of Accurx features across Kent & Medway, and how to use these for the Blood Pressure Initiative.

Kent & Medway ICB & Accurx Blood Pressure Initiative

Common questions about the in-product reporting dashboards

Reporting Dashboards FAQs

This article talks about what to expect when you map your group email to your Accurx workspace

Accurx workspace and group email mapping

How we keep AI safe, secure, transparent and compliant across our products.

Accurx's Approach to Building AI Products

This article runs through what the Accurx Scribe test mode is and how you can use this feature.

Accurx Scribe: Test Mode

An overview of how Self-Book works for inviting patients to book their own face-to-face appointments

Self-Book: How to use Self-Book for Face-to-face Appointments

This article describes the steps to take if your uploaded patient shows as 'Not in network'

AccuBook: What does 'Not in network' mean and what I should do?

This article describes the steps to take if your uploaded patient shows as 'Already uploaded'

AccuBook: What does 'Already uploaded' mean and what should I do?

Depending on the electronic patient record system you use you may be eligible to use our Batch Messaging & Appointment Reminders function.

Intro to Batch Messaging & Appointment Reminders for Community Healthcare Organisations.

Discover the latest updates to Patient Triage - including AI-powered features designed to make triage faster and more efficient for your team.

Patient Triage: What's New

Summary of why users need to link their workspace

Why do I need to link my workspace?

Using Batch Messaging to Communicate Co-codamol National Shortage

Find out how to join a workspace within your Accurx Desktop organisation

How to join a Workspace within Accurx Desktop

Reply options for conversations in your inbox

Accurx Web: Replying to existing conversations

Inhaler Reminders for Asthma & COPD Patients

Inhaler Reminders

Patient Triage for Hub Working

Store and customise digital information cards/notes in the Accurx Desktop toolbar.

Accurx Desktop: AccuAsk

If you see an error message asking you to use single sign-on, follow this guide to log in.

Privacy and Security: Why am I being asked to use NHSmail Single Sign-On (SSO)?

This article explains what an SMS fragment is.

What is a Fragment? For Trust and Community organisations

This article explains how you can use the new Inbox to speak and collaborate with colleagues about patients.

How to communicate with your team in the new Inbox

Get familiar with how to use the Appointment Reminders module for your organisation.

How to use Appointment Reminders in a Community Healthcare Organisation

A step-by-step guide on how to use the Batch Message feature for sending messages to multiple patients if you're a Community Organisation.

How to use Batch Messaging in Community Healthcare Organisations.

Find out how to save time and spread out your payments with Direct Debit payments for your Accurx products

How to set up a Direct Debit

Patient Triage: Video guides

How Accurx uses AI

This article lists the questions and answers in the CVD Screening Questionnaire

Questionnaires: CVD (Cardiovascular Disease) Screening Questionnaire

RCS is the modern standard for mobile messaging. An upgrade to standard text messaging that works through the internet is built directly into the standard messaging app on modern smartphones.

RCS Messaging in Accurx

Pharmacy: Message GP

Add a video consultation link to any message you send from Accurx Desktop, no separate app or login needed for you or your patient.

Accurx Desktop for Community: How to do a video consultation?

Here is a step-by-step guide on how to navigate the inbox to view historical messages

Accurx Web: How to view historical messages in the inbox

NHS App individual messaging Findings from a three-month pilot with 10% GP Practices

Sending individual messages via the NHS App - Pilot Findings

A brief overview of Accurx Desktop that integrates with EMIS/SystmOne

What is Accurx Desktop?

Smart Triage Questions (STQ): Instructions for Use and Product Label

Source Default Folder

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.