Reply options for conversations in your inbox

You have the option to reply to patients you've already contacted to further your conversations if required.

To get started, you'll need to select a conversation from your inbox and select the blue "Reply to patient". You also have the option to add internal notes by selecting "Add note".

You'll be able to respond using the already contacted mobile number or change this to email by selecting the pen icon.

When selecting "Search templates and questionnaires" you'll be able to view the list of templates and questionnaires you can search from.

You can select "Preview templates" to expand and get a clearer view of the template list.

You can allow the patient to reply by ticking the "Allow reply" option. You can also, add attachments using the paper clip icon and if you're a GP practice, you'll have access to booking options by selecting the calendar icon.

You can also schedule the message to send when required by selecting the arrow next to "Send".