Accurx

If you have an nhs.net email address and are unable to log in using your username and password, follow this guide to log in.

Why can't I log in to Accurx with my email and password?

To enhance account security, we have updated our login process. If you have an nhs.net email address and previously signed in using a password, this login method has been disabled. You will now need to use NHSmail Single Sign-On (SSO) to access your account.

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We have identified that using a manual password after you have already logged in to NHSmail Single Sign-On (SSO) creates a security vulnerability.

For security purposes, NHSmail users can only log into Accurx using NHSmail inboxes to which they have access. This allows us to effectively audit usage if needed, in line with our agreements with NHS Digital and the use of the Personal Demographic Service.

Go to the standard login page on the platform you're logging into (Desktop, Web).

Click the button labelled "Continue with NHSmail," and/or enter your nhs.net email.

Enter your nhs.net login credentials when prompted to do so.

1. Go to the standard login page on the platform you're logging into (Desktop, Web).
2. Click the button labelled "Continue with NHSmail," and/or enter your nhs.net email.
3. Enter your nhs.net login credentials when prompted to do so.

<a href="https://support.accurx.com/*/articles/768323">Please read this support article here for more detailed instructions.</a>

Your NHSmail account is separate from Accurx, but NHSmail has this page: <a href="https://support.nhs.net/knowledge-base/changing-your-password/" rel="nofollow noopener noreferrer" target="_blank">https://support.nhs.net/knowledge-base/changing-your-password/</a> where you can get your email password reset

What if I don't remember my NHSmail password?

Our records show that you have successfully used the NHS Single Sign-On login option within the last month. To keep your data safe, we have retired the less secure password method for your account.

I’ve always used a password. Why has this changed?

No. To maintain the integrity of our security system, all users who have used the NHS Single Sign-On option within the last month must continue to log in using that method.

Can I opt out and go back to using a password?

If you have any trouble logging in, please reach out to our support team by clicking the green chat bubble in the bottom right corner! 👉

Privacy and Security: Accessing your account via NHSmail Single Sign-On (SSO)

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Privacy and Security: Accessing your account via NHSmail Single Sign-On (SSO)

Why can't I log in to Accurx with my email and password?

Why was this change made?

How to log in now

Frequently Asked Questions

What if I don't remember my NHSmail password?

I’ve always used a password. Why has this changed?

Can I opt out and go back to using a password?