Accurx Desktop for Community: How to do a video consultation?

You can add a video consultation link to any message you send from Accurx Desktop; you or your patient don't need a separate app or login. All you need is a computer with a working webcam and microphone.
​

Step 1
Open a new message or reply to a patient in Accurx Desktop.

Step 2

Click the more options button, then Video Consultation.

Step 3

Feel free to edit the message, then click Send when you're ready 🎉

Once you've sent the message, you'll find the video consultation in the conversation thread in your Inbox. Click Join video consultation to open the call in a new browser tab, or Copy link if you need to share it another way - for example, with a colleague.
You (and your patient) will need a camera, a microphone (or headset), and a supported browser - see our technical requirements article for full details.
​
​

​

Getting an error message saying "'You're trying to join on an unsupported browser"? Try this article here!
​
​
​

Can I start or join a video consultation from my phone? Not at the moment - as a healthcare professional, you can only start and join a video consultation from a computer. Your patient can join the call from any device, including their smartphone.

Is it secure and IG compliant?

​Yes, you can see more about all our IG compliance and security here.

What devices can I use it on?

You can use it on a desktop/laptop if you have a webcam and microphone. For more info on network requirements see here.

When does the video consultation link expire?

The link for a video consultation is active for 24 hours. We recommend sending the link just before the consultation starts.

What happens when a patient responds to the SMS/email?

The patient will get an automated response saying that they won't get a reply to their SMS/email.

Can they open the link on a tablet or computer?'

Yes! As long as the device has both an internet connection and the ability to receive emails.