Capturing patient communication preferences is now easier than ever with custom questionnaires in Accurx.

If you use EMIS, you can create and send out the questionnaire below with linked SNOMED codes, and when a patient responds, their consent will be automatically recorded and seamlessly integrated into the patient record.

If you use SystmOne, once a patient responds to the below questionnaire, you can update their patient details in SystmOne.

The easiest way to send these messages is via Batch Messaging, but they can also be sent individually through Accurx.

Here's an example template for a custom questionnaire 👇

Question: I understand that I am opting out of receiving communication via SMS and/or email from [Organisations/Service].

Description: You do NOT need to complete this questionnaire if you’re happy to receive communication via SMS and email.

Patients can select: Many Answers

Answer: Yes, I want to opt out of SMS communication.

SNOMED code: Declined consent for SMS text messaging (Concept ID: 513631000000106)

Answer: Yes, I want to opt out of email communication.

SNOMED code: Declined consent for communication by email (Concept ID: 835231000000104)

Dear [patient name]

We are updating how we communicate with patients.

If you’re fine with receiving communication via SMS and email, you do NOT need to complete this questionnaire.

Please complete this questionnaire: [questionnaire link will be automatically generated]

Thank you for completing this questionnaire. We will update our records accordingly 👇

If you’re using EMIS, there’s no need to take any extra steps—Accurx will automatically pick up the patient’s consent preferences from the SNOMED codes once the questionnaire is saved to the record.

Declined consent for short message service text messaging

SNOMED: 513631000000106

READ: 9ndQ

​​Declined consent to receive test results by short message service text messaging

SNOMED: 911401000000108

READ: 9ndQ0

Declined consent for communication by email

SNOMED: 835231000000104

If you’re using SystmOne, you can download the responses and use them to manually update the patient’s details, ensuring all communications align with their preferences. Accurx Desktop checks SMS consent status in the “Patient Details” section rather than using SNOMED codes.

You can read more here about how we pick up this information from your medical record system.

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page 👉