An overview of Accurx AI features

We're building AI features to help you with your workflows and give patients a better experience - always with a clinician in the loop and patient safety as our top priority. 🩺

This page gives you a quick summary of each AI feature we've built.

Every AI feature we build goes through rigorous clinical testing and safety review before it goes live, and is monitored closely once it's released. We're also open with patients and users about when AI is involved and what it's helping with.

Smart Triage Questions are AI-generated follow-up questions that appear in the Patient Triage form after a patient has described their health problem. They're designed to gather more of the information you need upfront, so you spend less time chasing patients for missing details before you can make a triage decision.

Patients can answer up to five questions before submitting their request, and their answers land in your inbox alongside the rest of their request. Answering is optional, and patients can skip any question they don't want to answer.

Smart Triage Questions is registered with the MHRA as a Class I medical device.

The full Instructions for Use and Product Label are available here.

Smart Conversation Topics give every conversation in your inbox a clear summary - so you can scan the inbox to find relevant messages and prioritise requests faster.

For Patient Triage requests, the topic is generated automatically by AI as soon as the request arrives. For all other message types, the topic is drawn from existing structured information (such as a template name), or users are prompted to add one.

If you have any questions or feedback, please contact our support team using the message bubble in the bottom right-hand corner of this page. 👉

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