Inbox & Messaging
Message patients one at a time by SMS, email or NHS App, and manage replies in your Inbox.
By Ben and 2 others3 authors78 articles
Individual messages (SMS, email, NHS App)
Send messages, attachments and templates to one patient, and check delivery.
- Accurx Desktop: Text message character limitHow many words can be used for a patient message
- Accurx Desktop: How can patients consent to my organisation saving photos?
- Accurx Desktop: What do Sent, Delivered, and Failed mean in delivery receipts?What do these different status messages mean in the delivery receipt of a text message
- Accurx Desktop: How to attach a document to a text message or emailLearn how you can send a document to a patient using Accurx
- Sending individual messages via the NHS App - Pilot FindingsNHS App individual messaging Findings from a three-month pilot with 10% GP Practices
- RCS Messaging in AccurxRCS is the modern standard for mobile messaging. An upgrade to standard text messaging that works through the internet is built directly into the standard messaging app on modern smartphones.
- The Accurx app: How to message a patientThis is for healthcare professionals to get in touch with patients through the Accurx app
- Accurx Desktop: My patient does not speak English. Can I send them a text in another language?How to translate your messages before sending them
- How we check patient mobile numbers for scheduled messages and appointment remindersThis article describes how we check the latest mobile number when sending a pre-scheduled message
- Accurx Desktop for Community: How to send a text message to a patientHow to send a quick text using Accurx Desktop that a patient can't respond to
- Accurx Desktop: Sending individual messages via the NHS AppHow to send individual messages via the NHS App, and manage your workspace's settings
- Accurx Desktop: How to monitor the delivery status of a text messageHow you can find out if a SMS has been delivered to a patient
- Accurx Desktop: How to send a message that a patient can respond to (with text or photo 📸)Allowing patient replies to texts with Accurx Desktop
- Accurx Desktop: Can I cancel a delayed text message after I've scheduled it?How to cancel individual text messages that you have scheduled to be sent to a patient at a future date
- Accurx Desktop: How to add Read Codes to message templatesAdding Read Codes to personal or practice templates
- Accurx Desktop: Templates FAQFrequently asked questions about creating your own message templates for yourself and your organisation
- FAQs for Accurx's VOIP FeatureOur new voice over the internet protocol call solution which is currently in a pilot phase.
- Pathways: Urgent Referral PathwayHow to schedule Urgent Referral text messages to a patient
- Unlocking iPhone MessagesIf your recent iOS update (like iOS 26) is silently filtering important SMS texts, we'll show you the quick steps to disable the hidden "Unknown Senders" setting.
- SMS Plus Resource CentreThis article is a user guide to help organisations with access to SMS Plus make the most of the product
- Accurx Desktop: How to view and use Accurx's pre-built templatesUsing the Accurx library of Message Templates
- Accurx Desktop: How to create your own custom message templatesCreate and save your own message templates
- Accurx Desktop: Why does a message fail?SMS messages might fail when you send them to a patient - this article explains the reasons why.
- Scheduled Messages FAQsThis article has some frequently asked questions about scheduled messages
- Accurx Desktop: What is Message Patient?
- Accurx Desktop: How to send a text message to a patientHow to send a quick text using Accurx Desktop that a patient can't respond to
- Accurx Desktop: How to email patientsHow to send an email to patients from Accurx Desktop
- How to reduce the size of an attachmentSome suggestions on how to reduce the file size of any attachments which exceed our 3MB limit.
- Accurx Desktop: How to attach test results, sick notes, and more directly from your clinical system to SMS messagesYou can now attach documents directly from EMIS/SystmOne/Vision to your texts without needing to save them to your desktop!
- Accurx Web: How to Create a Message TemplateHow to save yourself time by creating custom templates in Accurx Web!
- Accurx Lite vs Accurx Plus: What are the differences?An overview of the features remaining free and features available to purchase by any Desktop-using organisation as part of Accurx Plus
- Pathways: FIT Sample Reminder PathwayHow to schedule FIT Sample Reminder text messages to a patient
- Accurx Desktop: How to share your message templates with your organisationYou can share your personal templates with your organisation so your colleagues can use them too.
- Accurx Web: Why can’t I see the option for patient response?What to do if you don't have access to the patient response feature in Accurx Web
- Accurx Desktop: Digitally signing sick notes (Med3)How to sign sicknotes before attaching the documents
- Accurx Desktop: What’s the difference between “Consent ✅”, “Okay to contact ✅”, and “Consent unknown⚠️”?Find out more about the contact consent indicators in the new version of the Message tab in Accurx desktop
- Accurx Web: How do I know if a message has been delivered?How to view delivery receipts in Accurx Web
- Accurx Web: How to attach documents to an SMS/emailHow to send documents or images to patients using the Accurx Web platform.
- Accurx Desktop for Community: How to send a message that allows patients to respond (with text and photo)How to send a quick text using Accurx Desktop that allows a patient to respond with a text or a photo
- Accurx Desktop: How to add SNOMED codes to message templatesAdding SNOMED codes to personal or practice templates
- Accurx Desktop: How to send text messages 'out of hours'By default, Accurx Desktop will delay messages to 8am the next day if it's currently 'out of hours'.
- Accurx Desktop: How long do links last until they expire?This article covers how long each different type of link generated by Accurx last for
- How to schedule messages to a patientLearn how to use Scheduled messages to send multiple messages automatically over a series of days, weeks or months.
- Accurx Desktop: New Unified ComposeAn article guide on the new updated look for Compose
- Accurx Web: How to send a message to a patient that they can respond toHow to send a message that a patient can respond to (with text or photos) in Accurx Web
- Accurx Web: How to send a message to a patientAccurx Web allows you to easily text or email your patients from either your mobile or desktop.
Inbox
Manage replies, assign conversations and keep your shared inbox tidy.
- Accurx Desktop Inbox: How do I get notified about patient replies to SMS messages, Questionnaire responses & failed SMS messages?Default notification settings on your Accurx Desktop toolbar appear and how to change how you are notified about responses
- How to communicate with your team in the new InboxThis article explains how you can use the new Inbox to speak and collaborate with colleagues about patients.
- Accurx Desktop Inbox: How can I keep my Inbox tidy? (Mark as 'Done')When you are done with a message, mark it as 'Done' (you can still find this in the 'Done' folder)
- Accurx Desktop Inbox: How to view any Accurx messages that relate to a patientWhere to view a patient's "SMS history"
- Accurx Web: Replying to existing conversationsReply options for conversations in your inbox
- Accurx Desktop Inbox: Inbox video guides and demosGuides and demos on how to use your Accurx Desktop inbox
- Accurx Desktop Inbox: How to mark a conversation as urgentLearn how to mark a conversation as urgent, what will happen when you do, and how to get the most from this feature.
- Accurx Web: How to view historical messages in the inboxHere is a step-by-step guide on how to navigate the inbox to view historical messages
- Accurx Inbox and Navigation: What's New?This article runs through the new UI changes to the Accurx inbox and the web navigation
- Inbox: Smart Conversation TopicsFind out how AI is used to generate Smart Conversation Topics in real-time for medical Patient Triage requests
- Why was the 'Patient has responded to you' toolbar notification removed in Accurx, and how can I view replies now?
- Accurx Desktop Inbox: How to manage responses in the inboxWhere to view your own patient replies to texts (including photos) and what happens when you are away
- Accurx Desktop Inbox: How to manage Questionnaire responses in the inboxWhat Inbox teams are and how to join/leave these teams
- Accurx Desktop Inbox: How to locate all responses (Demo)
- Accurx Desktop Inbox: How to manage failed SMS messages (Demo)
- Accurx Web: How to use the Shared Inbox within a WorkspaceHow to use Workspaces to collaborate within Accurx Web
- Accurx Desktop Inbox: How can I assign a message to a colleague?Need a teammate to take a look at a message? Assign them a message to bring it to their attention!
- Accurx Desktop inbox: How to navigate the new look inboxHere is a step-by-step guide on how to navigate the new look inbox 🚀
- Accurx Desktop Inbox: How to manage who is in what teamThis article runs through how Accurx admins can manage the notifications of users for team inboxes.
- Out of Office (OOO): How to set your out of office and cover
- Accurx Web: How to use the inboxHere is a step-by-step guide on how to navigate the new look inbox 🚀
- Accurx Desktop Inbox: How the inbox worksAn overview of the new Accurx Desktop Inbox and how you can use it to manage responses
- Accurx Desktop Inbox: How to get the most out of the inbox (Video)
- Accurx Desktop Inbox: How to monitor all organisation responses in the InboxWhere to see all patient responses so you know that nothing is being missed
- The Accurx app: How to use the InboxHere is a step-by-step guide on how to navigate the Inbox in the Accurx app🚀
- Inbox: Creating new teams & editing themCreating new team folders
- Accurx Desktop: How to navigate the new inbox and Manage Organisation pageHere is a step-by-step guide on navigating the new-look inbox. We'll also show you the new manage organisation page and what's changed🚀
- Accurx Web: How to view conversations with a patientHere are some tips on how to use the Conversations feature in Accurx Web
- Accurx Desktop Inbox: How to view specific patient's previous messages and delivery statusWhere to find a patient’s previous SMS history and delivery status
- Inbox: System-Generated Conversation TopicsFind out how conversation topics are generated in real-time across the inbox
- Accurx Desktop Inbox: How to mark a conversation as urgentLearn how to mark a conversation as urgent, what will happen when you do, and how to get the most from this feature.
- Accurx Desktop Inbox: How to manage failed SMS messages in the inboxUnderstanding failed SMS messages and notifications