To send an SMS message to a patient:
1. Log into Accurx Web, using your nhs.net or nhs.uk credentials.
2. Click on 'New' button in the top left-hand corner and select 'Message a patient' đ
3. Search for the patient using NHS number and Date of Birth.
4. You should now be able to see the compose message page đ
5. Start composing a message to the patient, or choose a pre-written template from the 'Message templates' drop-down. To add an attachment to the message click 'Attach', and you can use the toggle to allow the patient to respond to you with text or up to 5 attachments.
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To add an NHS.uk advice link, click the three dots (âŚ) and select NHS advice. NHS advice links can only be added to text messages, not emails.
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You can use the pen icon on the patient's contact details to change the contact method to email if needed.
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When you want to send the message click 'Send'.
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That's it! Find out more about attaching documents to the message and how it works for the patient here.
Note: Users will no longer receive the copy email they used to receive when sending messages to patients in Accurx Web.
Reasoning behind this change: This email copy was crucial for web messaging in the absence of an inbox. However, now that we have a fully operational web inbox with visibility for all sent messages, the team has determined that there is no longer a necessity to send this email copy to users each time they send a message.
Can I save my message to a patient's record?
After sending the message, you will see the content in the confirmation window like below. đ
Click on the "Get a copy" button, then paste it directly into the patient's notes! đ
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. đ