accuRx Desktop: Sending text messages and making video calls

How to get started with the accuRx Desktop toolbar

A basic guide to using the accuRx Desktop toolbar for EMIS/SystmOne GP practices

Written by Katie Clephan
Updated over a week ago

Sending text messages

How to send a text to a patient

How to send a quick text using accuRx Desktop that a patient can't respond to

Written by Vicky
Updated over a week ago

What is Message Patient?

Written by Vicky
Updated over a week ago

How to send a message that a patient can respond to (with text or photo 📸)

Allowing patient replies to texts with accuRx Desktop

Written by accuRx Support
Updated over a week ago

How can patients consent to my practice saving photos?

Written by Vicky
Updated over a week ago

Text message character limit

How many words can be used for a patient message

Written by Elena Cellitti
Updated over a week ago

Sending text messages sent 'out of hours'

By default, accuRx Desktop will delay messages to 7.30am the next day if it's currently 'out of hours'.

Written by Lorna
Updated over a week ago

My patient does not speak English. Can I send them a text in another language?

How to translate your messages before sending them

Written by Alexia
Updated over a week ago

Vision: Making the most of the features

Here you'll find what features you have available when using accuRx Desktop with Vision and how to use these

Written by Elena Cellitti
Updated over a week ago

Looking at delivery status of text messages

How to monitor delivery status of text messages

How you can find out if a SMS has been delivered to a patient

Written by Vicky
Updated over a week ago

What do Sent, Delivered, and Failed mean in delivery receipts?

What do these different status messages mean in the delivery receipt of a text message

Written by Vicky
Updated over a week ago

Why does a message fail?

SMS messages might fail when you send them to a patient - this article explains the reasons why.

Written by Vicky
Updated over a week ago

Using template messages

How to view and use accuRx's pre-built templates in accuRx Desktop

Using the accuRx library of Message Templates

Written by Lorna
Updated over a week ago

How to create your own SMS templates

Create and save your own message templates

Written by Lorna
Updated over a week ago

How to add codes to message templates

Adding SNOMED codes to personal or practice templates

Written by Lorna
Updated over a week ago

Sending attachments to patients

How to attach a document to an SMS

Learn how you can send a document to a patient using accuRx

Written by Hanne Ockert-Axelsson
Updated over a week ago

How to attach test results, sick notes, etc directly from EMIS to SMS messages

You can now attach documents directly from EMIS/S1 to your texts without needing to save them to desktop!

Written by Jemma Carlton
Updated over a week ago

Digitally signing sick notes (Med3)

How to sign sicknotes before attaching the documents

Written by accuRx Support
Updated over a week ago

How to attach a document to your Template

Written by Hanne Ockert-Axelsson
Updated over a week ago

Using Pathways

How to schedule messages to a patient

Learn how to use Pathways to send multiple messages automatically over a series of days, weeks or months.

Written by Lorna
Updated over a week ago

Can I cancel a delayed text message after I've scheduled it?

How to cancel text messages that you have scheduled to be sent to a patient at a future date

Written by Seoyeon
Updated over a week ago

Using Florey

What is Florey?

Florey Surveys lets you send mobile-friendly questionnaires to your patients via SMS using accuRx Desktop

Written by Hanne Ockert-Axelsson
Updated over a week ago

How to use Florey questionnaires

Learn how to collect structured information from patients via SMS

Written by Hanne Ockert-Axelsson
Updated over a week ago

Can I remotely monitor a patient's COVID-19 symptoms?

How to use the COVID-19 remote monitoring Florey Survey

Written by Elena Cellitti
Updated over a week ago

Partnered Florey FAQs

Find out all there is on partnered Florey's with accuRx

Written by Elena Cellitti
Updated over a week ago

What does 'This patient is already enrolled in this Florey questionnaire' mean?

What this Florey survey error means when you're trying to send a patient a survey.

Written by Vicky
Updated over a week ago

[Florey] Questions in the COVID-19 triaging questionnaire

This article details what questions are asked in the coronavirus screening survey, and what you can save to the record.

Written by Vicky
Updated over a week ago

[Florey] Questions in the COVID-19 remote monitoring questionnaire

This article details what questions are asked in the coronavirus remote monitoring survey, and what you can save to the record.

Written by Hanne Ockert-Axelsson
Updated over a week ago

[Florey] Blood Pressure Florey Questionnaire screenshots

Showing the end-to-end flow of the Blood Pressure Florey questionnaires using screenshots

Written by Vivek
Updated over a week ago

[Florey] SNOMED codes and questions for the Asthma questionnaire

This article lists the questions and codes used in the Asthma Questionnaire

Written by Vicky
Updated over a week ago

[Florey] SNOMED codes and questions for COPD - MRC, CAT questionnaire

This article lists the questions and codes used in the COPD Florey Questionnaire

Written by Vivek
Updated over a week ago

[Florey] SNOMED codes and questions for the Smoking status questionnaire

This article documents what gets sent to a patient in the Smoking status Florey Survey

Written by Vicky
Updated this week

[Florey] SNOMED codes and questions for the Flu vaccine invitation questionnaire

This article details the questions asked and corresponding codes added for the Flu vaccine invitation Florey Survey

Written by Vicky
Updated over a week ago

[Florey] SNOMED codes and questions for the Alcohol Health (AUDIT-C) questionnaire

This article details the questions asked and corresponding codes added for the Alcohol Health Florey Survey

Written by Vicky
Updated over a week ago

[Florey] SNOMED codes and questions for COCP Questionnaire

This article lists the questions used in the COCP Florey

Written by Stuart Pittman
Updated over a week ago

[Florey] SNOMED codes and questions for Diabetes Pre-Appointment

This article lists the questions and codes used in the Diabetes Pre-Appointment Florey

Written by Stuart Pittman
Updated over a week ago

[Florey] SNOMED codes and questions for Health Check Questionnaire

This article lists the questions and codes used in the Health Check Florey

Written by Stuart Pittman
Updated over a week ago

[Florey] SNOMED codes and questions for the Blood Pressure Questionnaire - 7d Home Monitoring

This article lists the questions and codes used in the Blood Pressure Questionnaire - 7d Home Monitoring

Written by Vivek
Updated this week

Video consultations

How to do video consultations with your mobile at a GP practice

How to use accuRx to set up a video consultation with a patient, and other details on our video service (EMIS/S1 users)

Written by Vicky
Updated over a week ago

Can I do video consultations from my desktop computer?

How to use the video consultation feature on your desktop

Written by Lorna
Updated over a week ago

My patient wants to use their tablet or computer for a video consultation

How to invite a patient to a video call via email, so they can use their tablet or computer instead of their smart phone

Written by Will
Updated over a week ago

accuRx Desktop: How to invite more people to a video consultation

Adding more patients or other healthcare staff into a video call for GP practices using EMIS/SystmOne

Written by Katie Clephan
Updated over a week ago

Video consultations: Which browsers are supported?

Which devices you can use for the video consultation feature

Written by accuRx Support
Updated over a week ago

My patient and I cannot see or hear each other on a video consultation

If you can't see/hear the patient or they can't hear/see you, these are some settings for you to check.

Written by Lorna
Updated over a week ago

I see 'You're trying to join on an unsupported browser' in a video consultation

What to do if you see this error message about unsupported browsers on desktop

Written by Vicky
Updated over a week ago

How do I email a video consultation link using accuRx Desktop?

You can now email your patients their video consultation link. This might be useful for sending a link to a tablet or computer!

Written by Hanne Ockert-Axelsson
Updated over a week ago

Batch Messaging

Get full access to accuRx Batch messaging!

accuRx Batch messaging is part of accuRx Plus. Find out how to get access.

Written by Hanne Ockert-Axelsson
Updated over a week ago

How to use accuRx Batch Messaging

A step-by-step guide on how to use accuRx's premium feature for sending messages to multiple patients at once

Written by Hanne Ockert-Axelsson
Updated over a week ago

How to create templates for Batch Messaging

Setting up templates for Batch messaging

Written by Katie Clephan
Updated over a week ago

Appointment Reminders

An introduction to Appointment Reminders

What are accuRx Appointment Reminders, how do they work and how can I start using them?

Written by Katie Clephan
Updated over a week ago

How to use accuRx Appointment Reminders

A step-by-step guide on how to use accuRx's premium feature for sending automated messages to patients to remind them of their appointment

Written by Hanne Ockert-Axelsson
Updated over a week ago

Looking at practice usage

How to view your usage for SMS messages, Floreys, Pathways & video consultations

How to see the number of messages your practice sends

Written by Lorna
Updated over a week ago