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accuRx Desktop: Sending text messages and making video calls

accuRx Desktop: Sending text messages and making video calls

Guides to using accuRx Desktop to send out text messages to patients (including to set up video consultations, sending documents, sending surveys, requesting photos and more!!)

Lorna avatar Vivek avatar Vicky avatar +10
74 articles in this collection
Written by Lorna, Vivek, Vicky and 10 others

Message tab in accuRx desktop - what’s new and what’s changed? ⭐

A quick round up of the new features in our newly designed Message tab on accuRx Desktop, and improvements we've made to existing features!
Sam avatar
Written by Sam
Updated over a week ago

How to get started with the accuRx Desktop toolbar

A basic guide to using the accuRx Desktop toolbar for EMIS/SystmOne GP practices
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

accuRx Desktop: How to email patients

How to send an email to patients from accuRx Desktop
Vivek avatar
Written by Vivek
Updated over a week ago
Sending text messages

accuRx Desktop: What’s the difference between “Consent ✅” and “Okay to contact ✅”?

Find out more about the contact consent indicators in the new version of the Message tab in accuRx desktop
Sam avatar
Written by Sam
Updated over a week ago

How to send a text to a patient

How to send a quick text using accuRx Desktop that a patient can't respond to
Vicky avatar
Written by Vicky
Updated over a week ago

What is Message Patient?

Vicky avatar
Written by Vicky
Updated over a week ago

How to send a message that a patient can respond to (with text or photo 📸)

Allowing patient replies to texts with accuRx Desktop
accuRx Support avatar
Written by accuRx Support
Updated over a week ago

How can patients consent to my practice saving photos?

Vicky avatar
Written by Vicky
Updated over a week ago

Text message character limit

How many words can be used for a patient message
Elena Cellitti avatar
Written by Elena Cellitti
Updated over a week ago

Sending text messages sent 'out of hours'

By default, accuRx Desktop will delay messages to 7.30am the next day if it's currently 'out of hours'.
Lorna avatar
Written by Lorna
Updated over a week ago

My patient does not speak English. Can I send them a text in another language?

How to translate your messages before sending them
Vicky avatar
Written by Vicky
Updated over a week ago

Vision: Making the most of the features

Here you'll find what features you have available when using accuRx Desktop with Vision and how to use these
Elena Cellitti avatar
Written by Elena Cellitti
Updated over a week ago
Looking at delivery status of text messages

How to monitor delivery status of text messages

How you can find out if a SMS has been delivered to a patient
Vicky avatar
Written by Vicky
Updated over a week ago

What do Sent, Delivered, and Failed mean in delivery receipts?

What do these different status messages mean in the delivery receipt of a text message
Vicky avatar
Written by Vicky
Updated over a week ago

Why does a message fail?

SMS messages might fail when you send them to a patient - this article explains the reasons why.
Vicky avatar
Written by Vicky
Updated over a week ago
Using template messages

How to view and use accuRx's pre-built templates in accuRx Desktop

Using the accuRx library of Message Templates
Lorna avatar
Written by Lorna
Updated over a week ago

How to create your own SMS templates

Create and save your own message templates
Lorna avatar
Written by Lorna
Updated over a week ago

How to add codes to message templates

Adding SNOMED codes to personal or practice templates
Lorna avatar
Written by Lorna
Updated over a week ago
Sending attachments to patients

How to attach a document to an SMS

Learn how you can send a document to a patient using accuRx
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago

How to attach test results, sick notes, etc directly from your Medical System to SMS messages

You can now attach documents directly from S1/EMIS to your texts without needing to save them to desktop!
Jemma avatar
Written by Jemma
Updated over a week ago

Digitally signing sick notes (Med3)

How to sign sicknotes before attaching the documents
accuRx Support avatar
Written by accuRx Support
Updated over a week ago

How to attach a document to your Template

Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago
Using Pathways

FIT Sample Reminder Pathway

How to schedule FIT Sample Reminder text messages to a patient
Victoria Fussey avatar
Written by Victoria Fussey
Updated over a week ago

Pathways: How to schedule messages to a patient

Learn how to use Pathways to send multiple messages automatically over a series of days, weeks or months.
Harry avatar
Written by Harry
Updated over a week ago

Can I cancel a delayed text message after I've scheduled it?

How to cancel text messages that you have scheduled to be sent to a patient at a future date
Seoyeon avatar
Written by Seoyeon
Updated over a week ago
Using Florey

[Florey] List of all Floreys available

This article is a list of all Floreys currently available and a link to their respective articles
Seoyeon avatar
Written by Seoyeon
Updated over a week ago

[Florey] Questions for UTI questionnaire (partnered - TARGET)

This article lists the questions and codes used in the UTI Florey Questionnaire
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for FRAX questionnaire

This article lists the questions and codes used in the FRAX Florey Questionnaire
Harry avatar
Written by Harry
Updated over a week ago

[Florey] Cancer Care Review questionnaire: question and SNOMED codes

The Cancer Care Review Florey is used to help gather information prior to a Cancer Care Review.
Harry avatar
Written by Harry
Updated over a week ago

[Florey] BMI Questionnaire

This article lists the questions and SNOMED codes used in the BMI Florey
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for the POP Repeat Prescription Questionnaire

Harry avatar
Written by Harry
Updated over a week ago

What is Florey?

Florey Surveys lets you send mobile-friendly questionnaires to your patients via SMS using accuRx Desktop
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago

How to use Florey questionnaires

Learn how to collect structured information from patients via SMS
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago

[Florey] Ethnicity questionnaire: question and SNOMED codes

This article lists the questions and codes used in the Ethnicity Florey Questionnaire
Harry avatar
Written by Harry
Updated over a week ago

Can I remotely monitor a patient's COVID-19 symptoms?

How to use the COVID-19 remote monitoring Florey Survey
Elena Cellitti avatar
Written by Elena Cellitti
Updated over a week ago

Partnered Florey FAQs

Find out all there is on partnered Florey's with accuRx
Elena Cellitti avatar
Written by Elena Cellitti
Updated over a week ago

What does 'This patient is already enrolled in this Florey questionnaire' mean?

What this Florey survey error means when you're trying to send a patient a survey.
Vicky avatar
Written by Vicky
Updated over a week ago

[Florey] Questions in the COVID-19 triaging questionnaire

This article details what questions are asked in the coronavirus screening survey, and what you can save to the record.
Harry avatar
Written by Harry
Updated this week

[Florey] Questions in the COVID-19 remote monitoring questionnaire

This article details what questions are asked in the coronavirus remote monitoring survey, and what you can save to the record.
Harry avatar
Written by Harry
Updated over a week ago

[Florey] Blood Pressure Florey Questionnaire screenshots

Showing the end-to-end flow of the Blood Pressure Florey questionnaires using screenshots
Vivek avatar
Written by Vivek
Updated over a week ago

[Florey] SNOMED codes and questions for COPD - MRC, CAT questionnaire

This article lists the questions and codes used in the COPD Florey Questionnaire
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for the Asthma questionnaire

This article lists the questions and codes used in the Asthma Questionnaire
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for COPD - MRC questionnaire

This article lists the questions and codes used in the COPD - MRC Questionnaire
Vicky avatar
Written by Vicky
Updated over a week ago

[Florey] SNOMED codes and questions for the Smoking status questionnaire

This article documents what gets sent to a patient in the Smoking status Florey Survey and what you can save to the record 😊
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for the Flu vaccine invitation questionnaire

This article details the questions asked and corresponding codes added for the Flu vaccine invitation Florey Survey
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for the Alcohol Health (AUDIT-C) questionnaire

This article details the questions asked and corresponding codes added for the Alcohol Health Florey Survey
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for COCP Questionnaire

This article lists the questions used in the COCP Florey
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for Diabetes Pre-Appointment

This article lists the questions and codes used in the Diabetes Pre-Appointment Florey
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for Health Check Questionnaire

This article lists the questions and codes used in the Health Check Florey
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for the Blood Pressure Questionnaire - 7d Home Monitoring

This article lists the questions and codes used in the Blood Pressure Questionnaire - 7d Home Monitoring
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for the Blood Pressure Questionnaire

This article lists the questions and codes used in the Blood Pressure Questionnaire
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for Anxiety GAD-7 Questionnaire

This article lists the questions and codes used in the Anxiety GAD-7 Questionnaire
Harry avatar
Written by Harry
Updated over a week ago

[Florey] SNOMED codes and questions for Depression PHQ-9 Questionnaire

This article lists the questions and codes used in the Depression PHQ-9 Questionnaire
Harry avatar
Written by Harry
Updated over a week ago
Video consultations

How to do video consultations with your mobile at a GP practice

How to use accuRx to set up a video consultation with a patient, and other details on our video service (EMIS/S1 users)
Vicky avatar
Written by Vicky
Updated over a week ago

Can I do video consultations from my desktop computer?

How to use the video consultation feature on your desktop
Lorna avatar
Written by Lorna
Updated over a week ago

My patient wants to use their tablet or computer for a video consultation

How to invite a patient to a video call via email, so they can use their tablet or computer instead of their smart phone
Will avatar
Written by Will
Updated over a week ago

Video consultations: Which browsers are supported?

Which devices you can use for the video consultation feature
accuRx Support avatar
Written by accuRx Support
Updated over a week ago

accuRx Desktop: How to invite more people to a video consultation

Adding more patients or other healthcare staff into a video call for GP practices using EMIS/SystmOne
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

My patient and I cannot see or hear each other on a video consultation

If you can't see/hear the patient or they can't hear/see you, these are some settings for you to check.
Lorna avatar
Written by Lorna
Updated over a week ago

I see 'You're trying to join on an unsupported browser' in a video consultation

What to do if you see this error message about unsupported browsers on desktop
Vicky avatar
Written by Vicky
Updated over a week ago

How do I email a video consultation link using accuRx Desktop?

You can now email your patients their video consultation link. This might be useful for sending a link to a tablet or computer!
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago
Batch Messaging

Unlimited Batch Messaging

Learn more about Unlimited Batch Messaging, what you can do with it and much more!
Harry avatar
Written by Harry
Updated over a week ago

Get full access to accuRx Batch messaging!

accuRx Batch messaging is part of accuRx Plus. Find out how to get access.
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago

How to use accuRx Batch Messaging

A step-by-step guide on how to use accuRx's premium feature for sending messages to multiple patients at once
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated this week

How to create templates for Batch Messaging

Setting up templates for Batch messaging
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

Batch Floreys - save response to patient's record automatically

Vivek avatar
Written by Vivek
Updated over a week ago

An introduction to accuRx Batch Messaging

What is accuRx Batch messaging and how can I start using it?
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago
Appointment Reminders

accuRx Appointment Reminders: Delivery Receipts and Cancellation List

You now have the ability to view delivery receipts and a list of patients that have cancelled their appointments
Harry avatar
Written by Harry
Updated over a week ago

An introduction to Appointment Reminders

What are accuRx Appointment Reminders, how do they work and how can I start using them?
Katie Clephan avatar
Written by Katie Clephan
Updated this week

How to use accuRx Appointment Reminders

A step-by-step guide on how to use accuRx's premium feature for sending automated messages to patients to remind them of their appointment
Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated yesterday

accuRx Appointment Reminders: why is my slot type and/or site location greyed out?

What to do if a slot type and/or site location is greyed out when setting up Appointment Reminders
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

accuRx Appointment Reminders: How patient cancellations work

Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

accuRx Appointment Reminders for SystmOne practices with multiple sites

Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago
Looking at practice usage

How to view your usage for SMS messages, Floreys, Pathways & video consultations

How to see the number of messages your practice sends
Lorna avatar
Written by Lorna
Updated over a week ago