If you've scheduled an individual message to a patient, you can cancel it before it sends. You can also view your colleagues' scheduled messages and cancel them too. To do this:
1. Select the inbox icon on your Accurx toolbar.
2. You can either go into your inbox if you scheduled the message or into "All conversations" if you want to check the whole practice's scheduled messages.
3. Click 'Sent & Scheduled'
4. Click the 'Scheduled' tab
5. The original message will still show up on this list with the option to cancel.
The message will still appear in the patient's record in EMIS, so you will also need to delete the entry manually in EMIS/SystmOne/Vision.
If you need to find scheduled messages for a specific patient, please follow these steps:
1. Open the patient on EMIS/SystmOne/Vision
2. Open the Accurx inbox, then select the patient card on the bottom left of the inbox where it says EMIS patient/SystmOne patient/Vision patient. This will load all Accurx messages related to this specific patient.
3. Open the 'Done' tab and scroll through the patient's conversations to find the scheduled message.
4. Select 'Cancel' to cancel the scheduled message.
If you need further assistance, you can click on the chat box to contact our user support team on the bottom right 👉