This article talks about a feature within Accurx Desktop for EMIS Web, SystmOne, and Vision.
When you send a message, it will have a status of 'Sent', 'Delivered', or 'Failed', which we get back from the mobile network for that phone number. See here to find out what these states mean. 😀
Looking at the delivery status of all text messages sent out by the organisation
You can get an overview of all text messages sent out by the organisation and their delivery status. To see all delivery receipts for your organisation (rather than just failed ones):
Click on the settings cog on your Accurx Desktop toolbar
Click on 'Settings'
Select 'SMS status' on the left
You'll see a table of all the delivery statuses for the messages in your organisation. This table will include: NHS Number, Sender Name, Date Sent and Status.
(You cannot search using a mobile number here.)
Looking at the delivery status relating to a patient's messages
You can find the delivery status of a specific text message by following the steps in this article.
Failed text messages
You'll get notified when one of your text messages has failed to deliver to a patient. You will also be able to view all failed messages in the Accurx Desktop inbox and mark them as "Done" to remove them from the list. More on this here!
If you need further assistance, you can click on the chat box to contact our user support team on the bottom right 👉