What happens if a patient leaves the practice or is marked as deceased?
When a message is scheduled, we periodically request to get up to date demographics for this patient in the 10 days running up to when the message is to be sent.
We do these checks using both PDS (Personal Demographic Services) and the EMR (Electronic Medical Record).
These checks should happen once between 3-10 days before the message is sent and once again 1-3 days before, with the following exceptions:
If the message was scheduled within the last 24 hours.
If the demographics have already been updated in the last 24 hours.
When we request to get demographics from an EMR, we need to send the request to a user's Accurx toolbar that is currently connected to the EMR and up-to-date
When either the PDS or the EMR returns that a patient is deceased or no longer registered to the practice, we should cancel all scheduled messages to this patient (eg scheduled batch/appointment reminders etc)
If this message was still sent to a patient, it's possible we weren't able to successfully reach an active toolbar to get up-to-date demographics so we sent a message based on previous demographics.
What happens if a user leaves the practice and is archived in Accurx?
The message will still be sent as normal
If there is a ‘reply’ option and the patient replies, the response will go to the most recently active Accurx admin at the practice to be dealt with.