Why you might want to email a patient using Accurx
Some patients prefer receiving communication via email rather than SMS, particularly if they don't have a smartphone or prefer viewing documents on their computer.
There is no word limit, so you can write longer messages to patients if you need to.
It saves the communication automatically to the patient record.
How to email a patient
Open the compose message option from the Accurx Desktop toolbar
Click the current contact details to open a drop-down menu under the patient's demographic details, and choose the email option
Alternatively, if you need to manually change the email, select 'Add new mobile or email' to manually enter the patient's email address
Write your message
Send the message
Snomed codes:
Declined consent for communication by email: 835231000000104
Consent given for email: 705025004
What will the patients see?
Sending them an email instead of an SMS:
Sending them an email, but ticking the 'Allow reply' option:
Sending a patient an email with a document attached:
Once the patient clicks the link to access the document or send a message reply, they will be prompted to confirm their identity. Patients can confirm their identity using their DOB or their NHS login.
Once they have confirmed their identity, they will be able to view any attachments or send a reply.
FAQ
Can a patient reply?
You will only receive patient replies if you tick the 'Allow reply' option when sending the message. Patients can then reply via a response link similar to SMS.
If a patient tries to respond directly via email, they will receive an automated reply stating: 'Please DO NOT reply to this email address as it will NOT be delivered to your practice.'
Can I use Templates/Pathways/Questionnaires/Video invitations with this?
Yes, you can use most of the current message patient functionality, but instead of sending them an SMS, you can send an email instead.
What email service is used?
Emails are sent via NHSmail (but bear in mind the recipients will be patients who will likely have emails such as Gmail, Hotmail)
Can I send Self-Book messages via email?
Self-Book messages currently can't be sent via email.
If you need further assistance, you can click on the chat box to contact our user support team on the bottom right 👉