Troubleshooting

Calum Eadie avatar Lorna avatar Annie Hoagland avatar +2
21 articles in this collection
Written by Calum Eadie, Lorna, Annie Hoagland and 2 others

The wrong patient is showing on Chain

What to do when Chain picks up the wrong patient from EMIS
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

When installing, I see 'The feature you are trying to use is on a network resource that is unavailable'

How to fix this installation error message
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

How to use the accuRx utility tool

​We've built a tool called Utility which fixes up a range of install problems.
Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

The accuRx desktop icon is missing

What to do if accuRx has disappeared from your computer
Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

Chain is red and says "You need to activate yourself in EMAS"

What to do if your Chain toolbar is red
Lorna avatar
Written by Lorna
Updated over a week ago

Chain is not on my PC

If you can't find accuRx Chain on your PC, here is how you can install it.
Vicky avatar
Written by Vicky
Updated over a week ago

Nothing happens when I click on the desktop icon

What to do if accuRx Chain isn't opening from the desktop icon
Vicky avatar
Written by Vicky
Updated over a week ago

When trying to open Chain I see 'accuRx.Host has stopped working'

How to fix this accuRx Host error
Vicky avatar
Written by Vicky
Updated over a week ago

'Could not write to record' - EMIS date format error

'Your system needs to be in short date format': How to update your time and date settings so you can save your messages to EMIS
Lorna avatar
Written by Lorna
Updated over a week ago

When installing it says "the security ID could not be assigned"

Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

On installing it says "The specified path does not exist"

Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

I haven't received my password reset email

Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

I haven't received my verification email

Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

I don't have the message icon on my toolbar

Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

I haven't received my magic link email

Annie Hoagland avatar
Written by Annie Hoagland
Updated over a week ago

Web page says "Connection reset by peer"

What to do if you see "Connection reset by peer" on chain.accurx.com
Calum Eadie avatar
Written by Calum Eadie
Updated over a week ago

My verify link expired

Lorna avatar
Written by Lorna
Updated over a week ago

Chain stuck on "Loading" or "EMIS is loading"

What to do when check gets stuck on "EMIS is loading"
Lorna avatar
Written by Lorna
Updated over a week ago

Web page won't load or is stuck on loading

Page for delivery receipts, team usage, templates, users or your account won't open or is stuck on loading
Lorna avatar
Written by Lorna
Updated over a week ago

Chain says it "couldn't connect to EMIS Web"

What to do when Chain can't connect to EMIS Web
Lorna avatar
Written by Lorna
Updated over a week ago

I can't see accuRx Chain

What to do if you can't find accuRx Chain on your computer
Lorna avatar
Written by Lorna
Updated over a week ago