Users are currently not able to change the email address of their Accurx Desktop account.

For new email addresses on your Accurx account, it'll need to be registered as a new account by following the sign-up flow here.

There are two ways of becoming an approved user on Accurx Desktop:

1) Send 3 SMS messages to real patients. We automatically approve accounts that have sent 3 'validated' messages to real patients - we match these against the central NHS Patient Demographic Service (PDS) to verify your account.

2) Ask your Admin to approve you. Normally, the first user to sign up at the organisation is the Admin, though we have changed this to be the first user to send 3 validated messages.

When the Admin clicks on their initials, they will see a full menu of items. Find the one with the red notification next to "Manage Users" and click on it.

On the 'Manage Users' page, under Unapproved Users, click the button with the three dots to the right of the user and click Approve.

Users who are already approved members of the organisation will be able to find out who the Accurx admins are by going to their Initials icon > Manage Organisation > Manage users. The admins will have an "Admin" status under the "Role" column.

The current Accurx admins at an organisation can make other users admins too.

Users who are already approved members of the organisation will be able to find out who the Accurx admins are by going to their Initials icon > Manage Organisation > Manage users. The admins will have an "Admin" status under the "Role" column.

If all of the Accurx admins have left the organisation, please reach out to the support team so the team can look into what the next most appropriate action is.

Users who are approved members of the organisation will be able to find out who the Accurx admins are by going to their Initials icon > Manage Organisation > Manage users. The admins will have an "Admin" status under the "Role" column.