Here are 3 things that can cause your toolbar to not be connected to your EMIS, with the solution steps 😊
1) EMAS manager settings
There are parts in the EMAS manager steps that can be a bit misleading and are the most common ways to get caught out here. Please follow the steps in this EMAS Manager article to complete the correct settings to allow us to connect to EMIS.
In particular, make sure you've:
Checked that the Partner API called 'accuRx Chain' is highlighted in blue before checking the 'Edit Users' and 'Login Access' boxes
Sorted the names alphabetically, and if you see two or more of the account, then tick the boxes for all of them. Some people have multiple EMIS accounts without realising, and it might be trying to connect to the wrong one - so ticking all the boxes is safest
2) Organisation ID matching your EMIS code
Ensure that the Accurx settings are picking up the right EMIS CDB code to connect to.
To check this, go to the settings cog on your toolbar, then 'About', and here the Organisation ID should match the correct EMIS CDB. 🎉
3) A crashed EMIS process
If you are correctly enabled in EMAS manager, it is likely that there is a crashed EMIS process running, which is not visible. To resolve this:
Go to your Task Manager (Control+Alt+Delete)
Select Task Manager
Click on 'Processes'
Select any visible EMIS processes
Right-click and click 'End Process' or 'End Task'
Repeat from step 3 for 'Background processes'
If this still isn't solved, we'd recommend completely restarting your computer, which should clear any crashed EMIS processes that aren't visible to your account.
If you are still experiencing problems, please click the chat button to the right to talk to someone. 😊