New users will only appear to approve once they've logged in to the toolbar and connected to EMIS/SystmOne, i.e. they see their toolbar like this, with the exclamation mark about needing to be approved:

If a new user has logged into the toolbar, but you didn't get a request to approve them as a member, it's likely because they haven't successfully connected to EMIS/SystmOne yet.

For SystmOne organisations, please ask the new user to follow these steps.

For EMIS organisations, please ask the new user to follow these steps.

Once these users are connected to EMIS/SystmOne, you'll be able to approve them and make them an admin, if you wish.

If you've followed these steps and are still stuck, we're happy to help! Please chat with us from the new user's PC and we can help troubleshoot. 😊