Accurx

We've released a fix that should get around this error

Accurx Installation: "Looks like we’re having trouble talking to our server. This could be caused by anti-virus. Please contact Accurx support"

What to do if you're an admin and aren't getting a request to approve a new user

A new user hasn't appeared in my list of people to approve

Internet Explorer has retired. Find out how to change your default browser settings here!

How to change the Default Browser on your computer

What to do if you can't see or are denied access to Accurx features.

I can't access document attachments or patient response options

If you can't find Accurx Desktop on your PC, here is how you can install it.

Accurx Desktop is not on my PC

What to do if Accurx has disappeared from your computer

The Accurx desktop icon is missing

What to do if your Accurx Desktop toolbar is not connecting to EMIS

Accurx Desktop toolbar is not connected and says 'You need to activate yourself in EMAS' or 'We couldn't connect to EMIS Web'

What to do when Accurx Desktop picks up the wrong patient from EMIS

The wrong patient is showing on Accurx Desktop (EMIS)

​We've built a tool called Utility which fixes up a range of install problems.

How to use the Accurx utility tool

How to fix this installation error message

Accurx Installation: "The feature you are trying to use is on a network resource that is unavailable"

Accurx Installation:  "The security ID could not be assigned"

Accurx Installation: "The specified path does not exist"

What to do if you see this error when you install Accurx

I see 'The procedure entry point ... could not be located in the dynamic link library'

Accurx Installation:  "Accurx.Host has stopped working"

I haven't received my password reset email

I haven't received my verification email

What to do if you see "Connection reset by peer" on chain.accurx.com

Web page says "Connection reset by peer"

What limit notifications mean for GP practices and community services that use Accurx Desktop.

Accurx Lite limits for GP practices and community services explained

What to do if you see the wrong time in Accurx delivery receipts

How do I change my date or time settings?

Some suggestions on how to reduce the file size of any attachments which exceed our 3MB limit.

How to reduce the size of an attachment

This article runs through how to get your toolbar connected successfully.

Accurx Desktop: What to do if you don't have the toolbar or it doesn't look right

This article summarises the changes made to SNOMED Codes across Accurx.

SNOMED Code Updates

Common questions about setting up your Accurx toolbar and managing your account

Accurx Desktop Setup FAQs

What to do if your Accurx spell check is not showing or working incorrectly.

How to configure Accurx spell check

This article covers how Accurx saves back to the medical record

Saving to record FAQs

How to resolve a WebView2 error

Helen

Katie Clephan

James Atkins

Help with troubleshooting for Accurx Desktop (with EMIS and SystmOne)

Accurx Desktop: Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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