Accurx Desktop: Troubleshooting
Accurx Desktop: Troubleshooting
Help with troubleshooting for Accurx Desktop (with EMIS and SystmOne)
29 articles

+7Written by Vicky, Alexia, Helen and 7 others


What to do when you see "Looks like we’re having trouble talking to our server. This could be caused by anti-virus. Please contact Accurx support"
We've released a fix that should get around this errorWritten by Vicky. Updated this week
A new user hasn't appeared in my list of people to approve
What to do if you're an admin and aren't getting a request to approve a new user
Written by Alexia. Updated over a week ago
How to change the Default Browser on your computer
Internet Explorer is about to retire. Find out how to change your default browser settings here!
Written by Helen. Updated over a week ago
I can't access video consultation, COVID-19 Florey, document attachment, or patient response options
What to do if you can't see or are denied access to Accurx features.Written by Vicky. Updated over a week ago
Accurx Desktop is not on my PC
If you can't find Accurx Desktop on your PC, here is how you can install it.Written by Vicky. Updated over a week ago
The Accurx desktop icon is missing
What to do if Accurx has disappeared from your computer
Written by Jemma. Updated over a week ago
Nothing happens when I click on the desktop icon
What to do if Accurx Desktop isn't opening from the desktop iconWritten by Vicky. Updated over a week ago
Accurx Desktop won't connect to SystmOne
What to do if you're having problems getting Accurx Desktop to connect with SystmOneWritten by Katie Clephan. Updated over a week ago
I don't have the message icon on my toolbar
What to do if you only see the three dots and your initialsWritten by Will. Updated over a week ago
Accurx Desktop says "We couldn't connect to SystmOne. Please unblock Accurx in SystmOne"
How to unblock Accurx in SystmOneWritten by Katie Clephan. Updated over a week ago
Accurx Desktop toolbar is red and says "You need to activate yourself in EMAS" or "Couldn't connect to EMIS Web"
What to do if your Accurx Desktop toolbar is red
Written by Lorna. Updated over a week ago
Accurx Desktop says it "couldn't connect to EMIS Web"
What to do when Accurx Desktop can't connect to EMIS Web
Written by Lorna. Updated over a week ago
Accurx Desktop is stuck on "Loading" or "EMIS is loading"
What to check when Accurx Desktop gets stuck on "EMIS is loading"
Written by Lorna. Updated over a week ago
The wrong patient is showing on Accurx Desktop
What to do when Accurx Desktop picks up the wrong patient from EMISWritten by Katie Clephan. Updated over a week ago
How to use the Accurx utility tool
We've built a tool called Utility which fixes up a range of install problems.
Written by Alexia. Updated over a week ago
When installing, I see 'The feature you are trying to use is on a network resource that is unavailable'
How to fix this installation error messageWritten by Katie Clephan. Updated over a week ago
When installing it says "the security ID could not be assigned"

Written by Alexia. Updated over a week ago
When installing it says "The specified path does not exist"

Written by Jemma. Updated over a week ago
I see 'The procedure entry point ... could not be located in the dynamic link library'
What to do if you see this error when you install AccurxWritten by Vicky. Updated over a week ago
When trying to open Accurx Desktop I see 'Accurx.Host has stopped working'
How to fix this Accurx Host errorWritten by Vicky. Updated over a week ago
Problems saving to EMIS Web record
What to check if your texts aren't saving in EMIS
Written by Lorna. Updated over a week ago
I haven't received my password reset email

Written by Jemma. Updated over a week ago
I haven't received my verification email
Written by Seoyeon. Updated over a week ago
My verify link expired

Written by Lorna. Updated over a week ago
Web page says "Connection reset by peer"
What to do if you see "Connection reset by peer" on chain.accurx.com
Written by Benjamin Osborne. Updated over a week ago
What do the limit notifications mean in Accurx Desktop?
You may have seen notifications about limits coming on the 1st April for some SMS features. This articles explains what this means for you.Written by Brooke Roberts. Updated this week
How do I change my date or time settings?
What to do if you see the wrong time in Accurx delivery receipts
Written by Jemma. Updated over a week ago
How to reduce the size of an attachment
Some suggestions on how to reduce the file size of any attachments which exceed our 3MB limit.Written by Seoyeon. Updated over a week ago
What to do if you don't have the toolbar or it doesn't look right
Written by Katie Clephan. Updated over a week ago