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accuRx Desktop: Troubleshooting
accuRx Desktop: Troubleshooting
Help with troubleshooting for accuRx Desktop (with EMIS and SystmOne)
+9
31 articles in this collection
Written by
Lorna,
Benjamin Osborne,
Vicky
and 9 others
What to do when you see "Looks like we’re having trouble talking to our server. This could be caused by anti-virus. Please contact accurx support"
We've released a fix that should get around this error
Written by
Vicky
Updated over a week ago
A new user hasn't appeared in my list of people to approve
What to do if you're an admin and aren't getting a request to approve a new user
Written by
Alexia
Updated over a week ago
How to change the Default Browser on your computer
Internet Explorer is about to retire. Find out how to change your default browser settings here!
Written by
Helen
Updated over a week ago
I can't access video consultation, COVID-19 Florey, document attachment, or patient response options
What to do if you can't see or are denied access to accuRx features.
Written by
Vicky
Updated over a week ago
accuRx Desktop is not on my PC
If you can't find accuRx Desktop on your PC, here is how you can install it.
Written by
Vicky
Updated over a week ago
The accuRx desktop icon is missing
What to do if accuRx has disappeared from your computer
Written by
Jemma
Updated over a week ago
Nothing happens when I click on the desktop icon
What to do if accuRx Desktop isn't opening from the desktop icon
Written by
Vicky
Updated over a week ago
accuRx Desktop won't connect to SystmOne
What to do if you're having problems getting accuRx Desktop to connect with SystmOne
Written by
Katie Clephan
Updated over a week ago
I don't have the message icon on my toolbar
What to do if you only see the three dots and your initials
Written by
Will
Updated over a week ago
accuRx Desktop says "We couldn't connect to SystmOne. Please unblock accuRx in SystmOne"
How to unblock accuRx in SystmOne
Written by
Katie Clephan
Updated over a week ago
accuRx Desktop toolbar is red and says "You need to activate yourself in EMAS" or "Couldn't connect to EMIS Web"
What to do if your accuRx Desktop toolbar is red
Written by
Lorna
Updated over a week ago
accuRx Desktop says it "couldn't connect to EMIS Web"
What to do when accuRx Desktop can't connect to EMIS Web
Written by
Lorna
Updated over a week ago
accuRx Desktop is stuck on "Loading" or "EMIS is loading"
What to check when accuRx Desktop gets stuck on "EMIS is loading"
Written by
Lorna
Updated over a week ago
The wrong patient is showing on accuRx Desktop
What to do when accuRx Desktop picks up the wrong patient from EMIS
Written by
Katie Clephan
Updated over a week ago
How to use the accuRx utility tool
We've built a tool called Utility which fixes up a range of install problems.
Written by
Alexia
Updated over a week ago
When installing, I see 'The feature you are trying to use is on a network resource that is unavailable'
How to fix this installation error message
Written by
Katie Clephan
Updated over a week ago
When installing it says "the security ID could not be assigned"
Written by
Alexia
Updated over a week ago
When installing it says "The specified path does not exist"
Written by
Jemma
Updated over a week ago
I see 'The procedure entry point ... could not be located in the dynamic link library'
What to do if you see this error when you install accuRx
Written by
Vicky
Updated over a week ago
When trying to open accuRx Desktop I see 'accuRx.Host has stopped working'
How to fix this accuRx Host error
Written by
Vicky
Updated over a week ago
Problems saving to EMIS Web record
What to check if your texts aren't saving in EMIS
Written by
Lorna
Updated over a week ago
I haven't received my password reset email
Written by
Jemma
Updated over a week ago
I haven't received my verification email
Written by
Seoyeon
Updated over a week ago
My verify link expired
Written by
Lorna
Updated over a week ago
Web page won't load or is stuck on loading
Page for delivery receipts, team usage, templates, users or your account won't open or is stuck on loading
Written by
Lorna
Updated over a week ago
Web page says "Connection reset by peer"
What to do if you see "Connection reset by peer" on chain.accurx.com
Written by
Benjamin Osborne
Updated over a week ago
Out of Hours Support
How to contact us Out of Hours
Written by
Dan Cole
Updated over a week ago
What do the limit notifications mean in accuRx Desktop?
You may have seen notifications about limits coming on the 1st April for some SMS features. This articles explains what this means for you.
Written by
Brooke Roberts
Updated over a week ago
How do I change my date or time settings?
What to do if you see the wrong time in accuRx delivery receipts
Written by
Jemma
Updated over a week ago
How to reduce the size of an attachment
Some suggestions on how to reduce the file size of any attachments which exceed our 3MB limit.
Written by
accuRx Support
Updated over a week ago
What to do if you don't have the toolbar or it doesn't look right
Written by
Katie Clephan
Updated over a week ago