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Accurx Desktop: Troubleshooting

Accurx Desktop: Troubleshooting

Help with troubleshooting for Accurx Desktop (with EMIS and SystmOne)

29 articles
Vicky avatarAlexia avatarHelen avatar+7
Written by Vicky, Alexia, Helen and 7 others

What to do when you see "Looks like we’re having trouble talking to our server. This could be caused by anti-virus. Please contact Accurx support"

We've released a fix that should get around this error
Vicky avatar
Written by Vicky. Updated this week

A new user hasn't appeared in my list of people to approve

What to do if you're an admin and aren't getting a request to approve a new user
Alexia avatar
Written by Alexia. Updated over a week ago

How to change the Default Browser on your computer

Internet Explorer is about to retire. Find out how to change your default browser settings here!
Helen avatar
Written by Helen. Updated over a week ago

I can't access video consultation, COVID-19 Florey, document attachment, or patient response options

What to do if you can't see or are denied access to Accurx features.
Vicky avatar
Written by Vicky. Updated over a week ago

Accurx Desktop is not on my PC

If you can't find Accurx Desktop on your PC, here is how you can install it.
Vicky avatar
Written by Vicky. Updated over a week ago

The Accurx desktop icon is missing

What to do if Accurx has disappeared from your computer
Jemma avatar
Written by Jemma. Updated over a week ago

Nothing happens when I click on the desktop icon

What to do if Accurx Desktop isn't opening from the desktop icon
Vicky avatar
Written by Vicky. Updated over a week ago

Accurx Desktop won't connect to SystmOne

What to do if you're having problems getting Accurx Desktop to connect with SystmOne
Katie Clephan avatar
Written by Katie Clephan. Updated over a week ago

I don't have the message icon on my toolbar

What to do if you only see the three dots and your initials
Will avatar
Written by Will. Updated over a week ago

Accurx Desktop says "We couldn't connect to SystmOne. Please unblock Accurx in SystmOne"

How to unblock Accurx in SystmOne
Katie Clephan avatar
Written by Katie Clephan. Updated over a week ago

Accurx Desktop toolbar is red and says "You need to activate yourself in EMAS" or "Couldn't connect to EMIS Web"

What to do if your Accurx Desktop toolbar is red
Lorna avatar
Written by Lorna. Updated over a week ago

Accurx Desktop says it "couldn't connect to EMIS Web"

What to do when Accurx Desktop can't connect to EMIS Web
Lorna avatar
Written by Lorna. Updated over a week ago

Accurx Desktop is stuck on "Loading" or "EMIS is loading"

What to check when Accurx Desktop gets stuck on "EMIS is loading"
Lorna avatar
Written by Lorna. Updated over a week ago

The wrong patient is showing on Accurx Desktop

What to do when Accurx Desktop picks up the wrong patient from EMIS
Katie Clephan avatar
Written by Katie Clephan. Updated over a week ago

How to use the Accurx utility tool

​We've built a tool called Utility which fixes up a range of install problems.
Alexia avatar
Written by Alexia. Updated over a week ago

When installing, I see 'The feature you are trying to use is on a network resource that is unavailable'

How to fix this installation error message
Katie Clephan avatar
Written by Katie Clephan. Updated over a week ago

When installing it says "the security ID could not be assigned"

Alexia avatar
Written by Alexia. Updated over a week ago

When installing it says "The specified path does not exist"

Jemma avatar
Written by Jemma. Updated over a week ago

I see 'The procedure entry point ... could not be located in the dynamic link library'

What to do if you see this error when you install Accurx
Vicky avatar
Written by Vicky. Updated over a week ago

When trying to open Accurx Desktop I see 'Accurx.Host has stopped working'

How to fix this Accurx Host error
Vicky avatar
Written by Vicky. Updated over a week ago

Problems saving to EMIS Web record

What to check if your texts aren't saving in EMIS
Lorna avatar
Written by Lorna. Updated over a week ago

I haven't received my password reset email

Jemma avatar
Written by Jemma. Updated over a week ago

I haven't received my verification email

Seoyeon avatar
Written by Seoyeon. Updated over a week ago

My verify link expired

Lorna avatar
Written by Lorna. Updated over a week ago

Web page says "Connection reset by peer"

What to do if you see "Connection reset by peer" on chain.accurx.com
Benjamin Osborne avatar
Written by Benjamin Osborne. Updated over a week ago

What do the limit notifications mean in Accurx Desktop?

You may have seen notifications about limits coming on the 1st April for some SMS features. This articles explains what this means for you.
Brooke Roberts avatar
Written by Brooke Roberts. Updated this week

How do I change my date or time settings?

What to do if you see the wrong time in Accurx delivery receipts
Jemma avatar
Written by Jemma. Updated over a week ago

How to reduce the size of an attachment

Some suggestions on how to reduce the file size of any attachments which exceed our 3MB limit.
Seoyeon avatar
Written by Seoyeon. Updated over a week ago

What to do if you don't have the toolbar or it doesn't look right

Katie Clephan avatar
Written by Katie Clephan. Updated over a week ago