accuRx Desktop: Troubleshooting

What to do when you see "Looks like we’re having trouble talking to our server. This could be caused by anti-virus. Please contact accurx support"

We've released a fix that should get around this error

Written by Vicky
Updated this week

A new user hasn't appeared in my list of people to approve

What to do if you're an admin and aren't getting a request to approve a new user

Written by Alexia
Updated this week

I can't see video consultation, COVID-19 Florey, document attachment or patient response options

What to do if you can't see the new features we've released over the last few weeks

Written by Vicky
Updated this week

accuRx Desktop is not on my PC

If you can't find accuRx Desktop on your PC, here is how you can install it.

Written by Vicky
Updated this week

The accuRx desktop icon is missing

What to do if accuRx has disappeared from your computer

Written by Jemma
Updated this week

Nothing happens when I click on the desktop icon

What to do if accuRx Desktop isn't opening from the desktop icon

Written by Vicky
Updated this week

accuRx Desktop won't connect to SystmOne

What to do if you're having problems getting accuRx Desktop to connect with SystmOne

Written by Katie Clephan
Updated this week

I don't have the message icon on my toolbar

What to do if you only see the three dots and your initials

Written by Will
Updated this week

accuRx Desktop says "We couldn't connect to SystmOne. Please unblock accuRx in SystmOne"

How to unblock accuRx in SystmOne

Written by Katie Clephan
Updated this week

accuRx Desktop toolbar is red and says "You need to activate yourself in EMAS" or "Couldn't connect to EMIS Web"

What to do if your accuRx Desktop toolbar is red

Written by Lorna
Updated this week

accuRx Desktop says it "couldn't connect to EMIS Web"

What to do when accuRx Desktop can't connect to EMIS Web

Written by Lorna
Updated this week

accuRx Desktop is stuck on "Loading" or "EMIS is loading"

What to check when accuRx Desktop gets stuck on "EMIS is loading"

Written by Lorna
Updated this week

The wrong patient is showing on accuRx Desktop

What to do when accuRx Desktop picks up the wrong patient from EMIS

Written by Katie Clephan
Updated this week

How to use the accuRx utility tool

​We've built a tool called Utility which fixes up a range of install problems.

Written by Alexia
Updated this week

When installing, I see 'The feature you are trying to use is on a network resource that is unavailable'

How to fix this installation error message

Written by Katie Clephan
Updated this week

When installing it says "the security ID could not be assigned"

Written by Alexia
Updated this week

When installing it says "The specified path does not exist"

Written by Jemma
Updated this week

I see 'The procedure entry point ... could not be located in the dynamic link library'

What to do if you see this error when you install accuRx

Written by Vicky
Updated this week

When trying to open accuRx Desktop I see 'accuRx.Host has stopped working'

How to fix this accuRx Host error

Written by Vicky
Updated this week

Problems saving to EMIS Web record

What to check if your texts aren't saving in EMIS

Written by Lorna
Updated this week

I haven't received my password reset email

Written by Jemma
Updated this week

I haven't received my verification email

Written by Seoyeon
Updated this week

My verify link expired

Written by Lorna
Updated this week

Web page won't load or is stuck on loading

Page for delivery receipts, team usage, templates, users or your account won't open or is stuck on loading

Written by Lorna
Updated this week

Web page says "Connection reset by peer"

What to do if you see "Connection reset by peer" on chain.accurx.com

Written by Calum Eadie
Updated this week

Out of Hours Support

How to contact us Out of Hours

Written by Dan Cole
Updated this week

What do the limit notifications mean in accuRx Desktop?

You may have seen notifications about limits coming on the 1st April for some SMS features. This articles explains what this means for you.

Written by Brooke Roberts
Updated this week

How do I change my date or time settings?

What to do if you see the wrong time in accuRx delivery receipts

Written by Jemma
Updated this week

How to reduce the size of an attachment

Some suggestions on how to reduce the file size of any attachments which exceed our 3MB limit.

Written by accuRx Support
Updated this week

What to do if you don't have the toolbar or it doesn't look right

Written by Katie Clephan
Updated this week