accuRx Patient Triage

More info on our online consultation solution

Vivek avatar Vicky avatar Ben Spiro avatar +7
24 articles in this collection
Written by Vivek, Vicky, Ben Spiro and 7 others

Temporary Disable - Allowing Admin Requests

The new functionality to customise when using Temporary Disable with Patient Triage if it shows no requests or allows for admin requests
Jemma avatar
Written by Jemma
Updated over a week ago

Patient Triage - Workflows and Template Examples

Here are some example workflows that we've seen be successful in GP practices. These examples go through both Medical and Admin requests.
Jemma avatar
Written by Jemma
Updated over a week ago

Patient Triage: How to get started

Setting up accuRx's online consultation solution at your practice
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

Patient Triage - Step by step guide

This guide is a resource to help practices launch Patient Triage.
Jemma avatar
Written by Jemma
Updated over a week ago

Patient Triage: Proxy Flow

Submitting requests on behalf of a patient.
Ayrton avatar
Written by Ayrton
Updated over a week ago

Patient Triage: How to manage patient requests in the accuRx Desktop Inbox

Where patients requests submitted through our online consultation solution come back to the practice and how to action these
Vivek avatar
Written by Vivek
Updated over a week ago

Patient triage: Who gets notified about new requests?

Understanding how notifications work for Patient Triage and how these can be changed
Vivek avatar
Written by Vivek
Updated over a week ago

Patient Triage: How does patient identification work?

accuRx take security very seriously. This article gives a description of how we ensure that patients are who they say they are.
Vicky avatar
Written by Vicky
Updated over a week ago

Patient Triage: what information do patients submit?

This article gives a detailed description what information patients submit when sending a query through Patient Triage
Vicky avatar
Written by Vicky
Updated over a week ago

Patient Triage: Temporary Disable

Ben Spiro avatar
Written by Ben Spiro
Updated over a week ago

Patient Triage: How to the customise the wording on the form

Making sure patients have the right expectations when using Patient Triage by personalising the wording on the form to suit your practice
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

Patient Triage: How to redirect patients to an existing repeat prescriptions service

Customising the repeat prescription option in Patient Triage
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

Patient Triage - User tips

Below are some tips to frequently asked questions from users for Patient Triage.
Will avatar
Written by Will
Updated over a week ago

Updating your website with Patient Triage

Here are our key tips for displaying Patient Triage on the practice website
Lucy Marples avatar
Written by Lucy Marples
Updated over a week ago

Patient Guide for Patient Triage

How to use Patient Triage if you are a patient.
Ayrton avatar
Written by Ayrton
Updated over a week ago

Clinical Safety - Patient Triage

Patient safety is our top priority - this article outlines clinical risks to consider when launching Patient Triage at your practice.
Vicky avatar
Written by Vicky
Updated over a week ago

Patient Triage: Photo Uploads

How photos are submitted and received in Patient Triage
Lucy Marples avatar
Written by Lucy Marples
Updated over a week ago

Patient Triage: Out Of Hours

How to switch on our 'Out of Hours' setting for Patient Triage
Lucy Marples avatar
Written by Lucy Marples
Updated over a week ago

Patient Triage: How to see how many requests you have received and which type

Which usage stats are available for Patient Triage and how you can view these
Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

Patient Triage FAQ's

This article helps answer some frequently asked questions about Patient Triage
Brooke Roberts avatar
Written by Brooke Roberts
Updated over a week ago

Patient Triage: video guides

Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

Patient Triage Template Policy

Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

Patient Triage updates✨ and sneak peeks 🤫

Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

Patient triage: How we verify patient identity

Hanne Ockert-Axelsson avatar
Written by Hanne Ockert-Axelsson
Updated over a week ago