Patient Triage: What information do patients submit?

Accurx Patient Triage frees up your phone lines and saves you time with simple online access for your patients, using a solution that is fully integrated with your clinical system 💻

You can see our demo flow of Patient Triage here

What do patients submit?

When patients arrive on your Patient Triage landing page, they are given the following options 👇

Patients are first reminded that online consultations are only for non-emergencies and advised that the organisation may take up to 2 working days to respond. This can be amended (see our article on how to customise the wording on the form here.)

Patients must declare that they have no ‘red flag’ medical symptoms before they can continue. There are separate emergency warning signs for Adults and Children. 👇

Medical queries

For medical queries, patients are prompted to fill out the following information about their medical query:

Admin queries

For admin queries, patients are asked to select a type 👇
Patients are then asked a different set of questions depending on which admin query is selected...

Doctor's Letter:

Fit (sick) note:

Questions about a referral (update/status):

Repeat prescriptions:

Test results:

I need help with something else:

(All text boxes for both Medical and Admin queries have a character limit of 500, including spaces. They can upload a maximum of 5 images where prompted.)

Patient details

After filling in medical or admin request questions, patients are asked to submit their contact details 👇

(Note: patients can also submit a request on behalf of someone else. See how this works here.)

Patients are asked to share how they'd prefer to be contacted ☎️

After their request has been submitted, they see a confirmation message on the screen 👇

(This message and the SMS message patients receive can be customised. Find out how to do this here.)

Patients will now see a reference ID after submitting a patient triage request on the confirmation page (as shown in the screenshot below 👇). If the organisation cannot find the request after searching the 'All' and 'Done' tabs in the Inbox, they can contact Accurx Support with the ref ID provided by the patient so we can locate this.

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉

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