Temporary Suspending Patient Triage
If you don't currently have access to Patient Triage, click here to find out more and sign up for a free trial! 👨⚕️🚑
The Temporary Suspend feature can help practices manage demand and reduce the risk of your practice feeling overwhelmed. You can then choose the date and time you want Patient Triage to be enabled again.
(Please note that the maximum suspension period is 4 days.)
Note: Only Accurx users with 'Admin' status can customise Patient Triage settings.
The suspension will temporarily override the out-of-hours settings of the Patient Triage form.
Things to consider before temporarily disabling Patient Triage
Opening hours and capping: Setting up your Patient Triage opening hours and daily limit will help manage patient demand during evenings and weekends without fully restricting access. You can see more details on this here.
Consider how patients are accessing the link: We have guidance on how to position the link on your website here. We also recommend phased rollout to patients e.g. texting 20-50-year-olds to help spread out demand.
Seek advice on your workflows: Either from other practices through our online community or chat with the Accurx team at support.accurx.com. You can join our Facebook community here.
Informing patients: Consider putting a page on your website to educate patients on the appropriate use of online access, and to help manage their expectations.
How to Temporarily Suspend Patient Triage
Click on your initials on the Accurx toolbar, then 'Patient Triage'.
Click on the 'Settings' tab on the left-hand side panel.
Scroll down to 'Suspend Patient Triage' and select 'Edit'.
Toggle 'Suspend Patient Triage access' to on.
Set a resumption date and time (no longer than 4 days from when you switch it on), along with a reason for disabling.
Click 'Save changes'.
How to suspend medical requests only
You have the option to disable medical requests but still allow for admin requests to be submitted. This is done by ticking the 'Suspend medical request access only' box 👇.
This article explains this in more detail: Temporary Suspend but allow admin requests.
What your patients will see:
Patients will be informed that Patient Triage is temporarily unavailable and told when the link will be active again.
Patients will be prompted to use NHS 111 online, to find a local pharmacy or urgent treatment centre.
You can amend the wording of this message, this article explains how you can do this.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉