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Temporary Suspending Patient Triage
The Temporary Suspend feature can help practices manage demand and reduce the risk of your practice feeling overwhelmed. You can then choose the date and time you want Patient Triage to be enabled again.
(Please note that the maximum suspension period is 4 days.)
Note: Only Accurx users with 'Admin' status can customise Patient Triage settings.
The suspension will temporarily override the out-of-hours settings of the Patient Triage form.
Things to consider before temporarily disabling Patient Triage
Opening hours and capping: Setting up your Patient Triage core hours and daily limit will help manage patient demand during evenings and weekends without fully restricting access. You can see more details on this here.
Consider how patients are accessing the link: We have guidance on how to position the link on your website here. We also recommend phased rollout to patients e.g. texting 20-50-year-olds to help spread out demand.
Seek advice on your workflows: Either from other practices through our online community or chat with the Accurx team at support.accurx.com. You can join our Facebook community here.
Informing patients: Consider putting a page on your website to educate patients on the appropriate use of online access, and to help manage their expectations.
How to Temporarily Suspend Patient Triage
Click on the settings cog on the toolbar, then 'Settings'.
Click on 'Patient triage' > 'settings' on the left-hand side panel.
Scroll down to 'Suspend Patient Triage' and select 'Edit'.
Toggle 'Suspend Patient Triage access' to on. There are a few options when using the Temporary Suspend feature. See below 👇
Set a resumption date and time (no longer than 4 days from when you switch it on), along with a reason for disabling.
Click 'Save changes'.
Temporary suspension options
There are a few options when using the Temporary Suspend feature 👇
Disable both medical and admin requests
Disable medical requests only. Patients will still be able to submit admin requests.
There is no feature to temporarily disable admin requests alone.
The suspension will temporarily override the out-of-hours settings of the Patient Triage form.
To suspend medical requests only and allow patients to submit admin queries, ensure the 'Suspend medical request access only' box is ticked 👇
What your patients will see:
If the settings are configured as described above, patients will be informed that Patient Triage is temporarily unavailable and shown when the link will be re-enabled. However, it will still let them submit an admin request
Patients will be prompted to use NHS 111 online or to find a local pharmacy or urgent treatment centre.
You can amend the wording of these messages; this article explains how you can do this.
Version 1: Temporary Suspend with 'Suspend medical request access only enabled' 👇 (Allowing admin requests)
Version 2: Temporary Disable for both medical and admin requests switched on 👇
Version 3: Temporary Suspend has not been switched on 👇
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉