We want to ensure that patients can access a range of care options, at the point of seeking care. Accurx Navigator helps educate and inform patients on services and resources they can access directly without needing a GP appointment.
What is Accurx Navigator?
A new Patient Triage feature aimed at utilising nationally available services and resources to help manage patient demand. This is done by automatically signposting patients to alternative self-care and self-referral resources for their problem via the Patient Triage form, ensuring practices can spend their time and effort triaging patients who really need to be seen by the GP. Patients will always have the option to contact their GP, in addition to signposting options, ensuring they are in charge of decisions around their care and can access the care they need.
How does Accurx Navigator Work?
Our first version of Accurx Navigator focuses on tailored signposting to nationally available services in England. Patients will be signposted via the Patient Triage form for 12 health problems where they could commonly receive care from other services.
Patients will be signposted to national resources, including:
NHS.UK advice pages
Pharmacies
Mental health services
Self-referral resources (e.g. talking therapies)
Patients will always have the option to contact their GP practice, in addition to these other options.
Below is an example signposting page a patient would see if they were looking for care for a sore throat 👇
Which health problems will patients be signposted for?
The health problems Accurx will signpost for are 👇
Cough
Urinary Tract Infection (UTI)
Sore throat
Back pain
Mental health problem
Sprain, strain or other minor injury
Impetigo
Shingles
Infected insect bite
Earache
Sinus infection (sinusitis)
Hay fever
Note: Patients under 16 years old will not see signposting.
What will this look like for patients?
What will this look like for the organisation?
There will be no changes to the Patient Triage requests when they come into the Inbox. To learn more about how to manage patient triage requests, please click here.
FAQ
Does Accurx Navigator use AI?
Does Accurx Navigator use AI?
No, Accurx Essential Navigator uses keyword matching to generate appropriate care options and guidance for patients to choose from.
How much does Accurx Navigator cost?
How much does Accurx Navigator cost?
Accurx Essential Navigator is free!
How do I turn on Accurx Navigator for my practice?
How do I turn on Accurx Navigator for my practice?
To enable Accurx Navigator for your practice, someone who is authorised to enter into a contract on behalf of your practice must accept the DPA and terms & conditions during the opt-in process.
Before you start using Accurx Navigator, your organisation must complete some important governance and compliance steps. Please see our article here for information on how to do this.
How can I turn off Accurx Navigator for my practice?
How can I turn off Accurx Navigator for my practice?
Navigator will only be switched on once someone in your practice has accepted the updated DPA and T&Cs to enable it for the workspace.
If signposting is enabled and you would like to discuss switching it off, please contact our User Support team at support@accurx.com or via the live chat.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉