🔔 If you don't currently have access to Patient Triage, click here to find out more and sign up for a free trial! 👨⚕️🚑
🔔 If you already use Patient Triage, why not learn more about Total Triage, a General Practice workflow in which patients provide information before being offered an appointment? 👩⚕️💫
Patient Triage is our online consultation feature, where patients can submit requests to the practice. All Patient Triage requests that are submitted come into the 'Patient Triage' folder within the Accurx Inbox.
Who is notified when a patient request appears in the 'Patient Triage' folder?
By default, notifications are enabled for the non-clinical roles: Admin, Reception, and Secretaries.
How can I switch notifications for Patient Triage requests on/off?
All Patient Triage requests submitted are routed to the 'Patient triage' folder within the Accurx Inbox.
You can see what the notifications toggle looks like in the screenshot below. 👇
How can I ensure the right people at my practice are notified of Patient Triage requests?
There is a feature that allows Accurx admin users to change other users' notification settings. If you have an admin account:
Visit the Accurx Manage Organisation page by clicking on settings cog on your Accurx toolbar, and selecting 'Settings'.
Select the 'Workspace' option on the left-hand side panel, then 'Team notifications'.
On the 'Team notifications' page, search for 'Patient triage'.
Select 'Manage users' on the 'Patient triage' team.
Tick any users you would like to receive notifications for when requests/conversations are assigned to the inbox.
Any users who do not need to receive a notification every time a new request comes in should be left unticked.
Once actioned, don't forget to hit 'Done' to save the changes.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉