This feature is available to Accurx Desktop with access to Patient Triage.
Only Accurx users with 'Admin' status can customise Patient Triage settings.
If you don't currently have access to Patient Triage, click here to find out more and sign up for a free trial!
Currently, it's not possible to amend the sections under medical and admin requests (except Repeat prescription under admin and Self-referral on the main page).
However, there are a number of settings that can be amended. 👇
Opening times & daily limits
You are now able to individually set your working hours for each day of the week and Bank Holidays. You can specify the from and to times in 30-minute slots (e.g. 08:30 to 18:00).
You can also set a daily limit for how many Patient Triage requests you can receive on a given day! 🎉
Within this section of the settings, you can decide the following 👇
whether you want to Suspend Patient Triage access during out-of-hours (patients will not be able to submit any requests during out-of-hours)
whether you want to Suspend medical request access only while you have Suspend Patient Triage access during out-of-hours (this will allow only admin requests to be received during out-of-hours)
whether you want to Exclude admin requests from the limit (only medical requests will be counted towards the daily limit)
Customising messaging
You can customise Patient Triage to include your own wording on some parts of the form. 🎉
The sections that can be customised are 👇
Out-of-hours message
Daily limit suspension message
Welcome page message
Submission confirmation message
SMS confirmation message
Suspended Patient Triage message
⚠️ The custom text/paragraph message can't be broken into segments right now.
Repeat prescriptions
If you have a repeat prescriptions service already in place, you can customise Patient Triage so that patients are signposted to the existing service.
By default, the option to show repeat prescriptions to patients is turned off.
Patient self-referral
This feature allowed you to add an option to your form, allowing patients to see a list of local services they can get in touch with directly 🏥
Suspend Patient Triage
The Temporary Suspend feature can help practices manage demand and reduce the risk of your practice feeling overwhelmed.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉