Our recommendations for a successful launch of Patient Triage ๐Ÿ‘‡

1. Test Patient Triage by completing a test request:

  • Admins: Access this by pressing your initials in your accuRx toolbar and then select Patient Triage. This article here goes through this step by step.

2. Customise your Patient Triage settings to manage incoming requests:

Admins: from the toolbar, click on your initials ๐Ÿ‘‰ Patient Triage ๐Ÿ‘‰ Settings.

3. Manage your Team Notifications to make sure requests are not missed:

โ— Admins: from the toolbar, click on your initials ๐Ÿ‘‰ Manage Practice ๐Ÿ‘‰ Your

Practice ๐Ÿ‘‰ Manage Team Notifications. This article here goes through this in more detail.

โ— Navigate to โ€œTo Assignโ€ Team across the top of the screen, and ensure all reception team members have their notifications on by checking the box next to their name.

โ— Repeat this for other Teams as needed.

4. Agree on your practiceโ€™s workflow in responding to requests, and customize templates for quick responses to common requests:

  • Example workflows & templates here.

5. Reroute your calls from patients to the Patient Triage form:

  • Use our Phone Script to communicate Patient Triage as the new online consultation solution for your practice to your patients, and encourage them to try it out by sending them the link as an SMS.

  • This will give your team an introduction to managing requests.

6. Expand the access to Patient Triage by sending a Batch Message with your link to your patients:

  • Start with a cohort of patients ( e.g. 20-40 age range ) & increase use Batch Messaging by clicking your initials in your accuRX toolbar ๐Ÿ“ด

7. Update your website with your unique practice link as soon as you are ready:

Getting set up with Patient Triage

Here is an article on getting set up with Patient Triage step by step! ๐ŸŽ‰

To get started go to your accuRx toolbar and click on the initials icon. Then select โ€˜Patient Triageโ€™ from the drop-down list and click on Settings.

1. Customise the wording on the Patient Triage form in 3 different pages:

  • Welcome Page

  • Confirmation of submission page

  • Sent message confirmation

2. Redirect patients to an existing repeat prescription service:

Hereโ€™s what the patient sees when you link your existing prescription service with accuRx ๐Ÿ‘‡

3. You can manage the amount of incoming requests with 3 options:

  • Turn on the Out of Hours page

  • Temporarily Disable- Medical requests only ( admin requests enabled )

  • Temporarily Disable- Patient Triage ( all requests disabled )

Here is an article that goes into more detail with the Out of Hours page.

Here is an article that goes into more detail with the Temporary Disable-Medical requests function.

Here is an article that goes into more detail with the Temporary Disable-Patient Triage function.

This is what the patient sees when the Out of Hours Page is on ๐Ÿ‘‡

This is what the patient sees when the Temporary Disable-Medical requests is on ๐Ÿ‘‡

This is what the patient sees when the Temporary Disable- Patient Triage page is on ๐Ÿ‘‡

Tips and Tricks for implementation: Settings

โ— Customise the first and last message your patients see when submitting a

triage request allowing your practice to set patient expectations.

โ— Manage patient expectations by turning on your Out of Hours page and customising your expected response times.

โ— You are able to Temporarily Disable Patient Triage if you are experiencing unmanageable demand.

Before your โ€œGo Liveโ€ date:

Your team at the practice feels comfortable with the new tool - visit our

accuRX Plus playlist on our Youtube channel for our recorded webinar and flash

demos ๐Ÿ–๏ธ Your team knows where youโ€™re communicating Patient Triage, and those resources are up to date.

This could be through:

โ— Banners on your website ๐Ÿ‘‹

โ— A phone message โ˜Ž๏ธ

โ— A bulk text message to your patients ๐Ÿ“ด

โ—Send out a post via the practice Facebook page ๐Ÿ’ป

โ— Any other local community groups where practices communicate with patients ๐Ÿฅ

Useful Articles:

Any questions? You can chat to our support team in our Help Centre or email us at support@accurx.com

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