Patient Triage: Step-by-step guide

This guide is a resource to help practices launch Patient Triage.

John F avatar
Written by John F
Updated over a week ago

๐ŸŒŸ If you don't currently have access to Patient Triage, click here to find out more and sign up for a free trial! ๐Ÿ‘จโ€โš•๏ธ๐Ÿš‘

Our recommendations for a successful launch of Patient Triage ๐Ÿ‘‡

  1. Complete a test request

  2. Customise your Patient Triage settings to manage incoming requests

    • Admins can access this by clicking your initials on the Accurx toolbar and then selecting "Patient Triage", and then "Settings". More info on this here.

  3. Manage your Team Notifications to make sure requests are not missed

    • Admins can access this from the toolbar. Click on your initials ๐Ÿ‘‰ Manage Organisation ๐Ÿ‘‰ Your Practice ๐Ÿ‘‰ Manage Team Notifications. This article goes through this in more detail.

    • Navigate to the โ€œTo Assignโ€ Team across the top of the screen, and ensure all reception team members have their notifications on by checking the box next to their name.

    • Repeat this for other Teams as needed.

  4. Agree on your practiceโ€™s workflow in responding to requests, and customize templates for quick responses to common requests.

  5. Reroute your calls from patients to the Patient Triage form.

  6. Expand the access to Patient Triage by sending a Batch Message with your link to your patients.

  7. Update your website with your unique practice link as soon as you are ready.

Getting set up with Patient Triage

To get started go to your Accurx toolbar and click on the initials icon. Then select โ€˜Patient Triageโ€™ from the drop-down list and click on 'Settings'.

1. Customise the wording on the Patient Triage form on 3 different pages ๐Ÿ‘‡

  • Welcome Page

  • Confirmation of submission page

  • Sent message confirmation

2. Redirect patients to an existing repeat prescription service.

Find out how to do this here. ๐Ÿ‘จโ€โš•๏ธ

3. You can manage the number of incoming requests with 3 options:

Click the links above to find out more about these features.

Tips and Tricks for Implementation โœ”๏ธ

  • Customise the first and last message your patients see when submitting a triage request, allowing your practice to set patient expectations.

  • Manage patient expectations by turning on your Out of Hours page and customising your expected response times.

  • You can Temporarily Disable Patient Triage if you are experiencing unmanageable demand.

Before your โ€œGo Liveโ€ date ๐Ÿ“†

  • Your team at the practice feels comfortable with the new tool - visit our Patient Triage playlist on our YouTube channel for our recorded webinar and flash demos ๐Ÿ–๏ธ

  • Your team knows where youโ€™re communicating Patient Triage, and those resources are up to date. This could be through:

    • Banners on your website.

    • A phone message โ˜Ž๏ธ

    • A Batch text message to your patients.

    • A post via the practice Facebook page ๐Ÿ’ป

    • Any other local community groups where practices communicate with patients ๐Ÿฅ

Useful Articles:

If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. ๐Ÿ‘‰

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