🔔 If you don't currently have access to Patient Triage, click here to find out more and sign up for a free trial! 👨⚕️🚑
🔔 If you already use Patient Triage, why not learn more about Total Triage, a General Practice workflow in which patients provide information before being offered an appointment? 👩⚕️💫
What is the NHS app?
The NHS App provides a simple and secure way for patients to access a range of NHS services on their smartphones or tablets (for example, booking GP appointments, ordering repeat prescriptions, and checking symptoms). The NHS App is available to people aged 13 or over who are registered with a connected GP surgery.
Patient Triage integration with the NHS App England is now live (as of June 2022).
Note: The NHS App integration is currently only available for practices in England.
How is the NHS App better for our practice?
Requests submitted via the NHS App will arrive in your Accurx toolbar for you to take action, in the same way they appear now. Requests submitted from patients via NHS login or NHS App will arrive 'matched' into your ‘Unassigned’ folder, using the patient's NHS number to help verify this.
How is the NHS App better for our patients?
We have committed to integrating Patient Triage with the NHS App so your patients can use it as an access point to your practice and submit Patient Triage requests via the NHS App. The NHS App can serve as a trusted, single point of access for patients who may otherwise struggle to find or use Online Services.
Having NHS App integration with Patient Triage means patients can access online services with a single set of login credentials. The form will be a little easier for patients to complete because their details will be pre-populated from their account, saving them time when using your service.
What do we do if a patient contacts us with feedback about the NHS App?
If a patient is experiencing technical issues when using the NHS App or would like to provide feedback to the team, they can be directed to this page for help and support: https://www.nhs.uk/contact-us/give-feedback-or-make-complaint/
Please note: Patient Triage will only be available to patients who have confirmed their identity through photo ID on the NHS App.
What about proxy access?
Proxy access will still be available when using the NHS App. When information is pre-filled from the NHS login onto the Patient Triage form, this is filled into the 'Your details' section, leaving the patient details blank to complete.
What will this mean for any of our settings in Patient Triage?
All settings you have in Patient Triage will remain the same when the NHS App is used as the contact route. This means, for example, if you have set out-of-hours settings, patients will only be able to contact you at your specified times via the NHS App.
How many additional requests might I expect?
On average, practices that are already live with this integration have seen a few more requests per day. This can vary greatly depending on NHS App uptake in your area.
But don’t worry - if at any point, the number of requests becomes overwhelming, you can amend your Patient Triage settings to set your out-of-hours and/or capping settings to control incoming demand, in the same way you can now.
What resources are available to promote this for our organisation?
We offer a range of resources for organisations, including website banners and waiting room posters. You can find these linked here 🎏
How do I enable the Patient Triage <> NHS App integration?
This integration can be automatically switched on for your practice in week 4 of your Patient Triage onboarding. You will need to opt in for the NHS App integration when submitting your order form. If you would like this enabled at any time, you can speak with the Support Team via live chat or email at support@accurx.com.
Once the team has enabled this for the practice, the NHS App team needs to update it on their side as well, so it may take up to 2 weeks to be fully functional. 👍
What if I do not want this just yet?
Please contact our support team if you’d like any additional support with incoming requests via the NHS App. If you don’t want to receive requests via the NHS App, you can opt out by chatting with the Support Team via live chat or email at support@accurx.com.
This will take effect immediately, so patients will no longer be able to submit a Patient Triage request via the NHS App. However, they may still see the option in the app until the NHS App team removes it on their end. It will cause a broken link if they try to click it to submit a request.
What if I previously used a different provider for the NHS App integration?
You'll need to ensure there is no other online consultation platform integrated within the NHS App, as the NHS App can only have one integrated at a time. Please reach out to your previous provider to switch this off so we can enable the Accurx integration.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉