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The new "Scheduled Suspend of Patient Triage" and "Temporary Disable" features are to help practices with demand. We want to help reduce the risk of your practice becoming overwhelmed, especially during long weekends (bank holidays for example), and to allow practices to customise the times at which patients can submit requests.

We have a 🚨 new feature 🚨 to Scheduled Suspend Patient TriageπŸŽ‰

How to do this:

  • Click on your initials on the Accurx toolbar > Manage Organisation > Patient Triage > Settings

  • Scroll down to "Schedule Out of Hours"

  • Select your "Weekday out of hours period" and set the times when the out-of-hours will be enabled during weekdays.

  • You can also select to suspend Patient Triage requests during these hours by clicking here πŸ‘‡

  • You can click the "Suspend medical request access only" to disable Patient Triage and still allow for admin requests to be submitted.

  • Then click Save changes.

    This quick video goes through it in more detail here πŸ‘‡

    How to "temporarily disable" Patient Triage

Things to consider before Temporarily Disabling Patient Triage:

  • Seek advice on your workflows: Either from other practices through our online community or chat with the Accurx team at support.accurx.com

  • The messaging to patients: consider putting a page on your website to educate patients on the appropriate use of online access, and to help manage their expectations.

  • Out of hours: Switching on 'Out of hours' will help manage patient demand in evenings and weekends without fully restricting access. You can see more details on this here.

How to do this:

  • Click on your initials on the Accurx toolbar > Manage Organisation > Patient Triage > Settings.

  • Turn on "Temporarily suspend Patient Triage".

  • Set a re-enable date & time (no longer than 4 days from when you switch it on).

  • Provide a reason for disabling.

  • Click "Save changes" disable options.

    This quick video takes you through the steps πŸ‘‡

Likewise, there is now the option to disable Patient Triage and still allow for admin requests to be submitted πŸ‘‡ This article here explains in more detail:

  • You can also select "Suspend medical request access only" so patients can only submit admin requests during these hours if you prefer.

  • Then click "Save changes"

What your patients will see:

  • Patients will be informed that Patient Triage is temporarily unavailable, and shown when the link will be re-enabled.

  • Patients will be prompted to use NHS 111 online or to find a local pharmacy or urgent treatment centre.

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