Here at Accurx, we provide software that allows your healthcare provider to communicate with you. We process your data under the instructions of your healthcare provider.
You may have received a text from your clinician asking you to do one of the following 👇
If you can't use your phone for any reason, don't worry! 👍
You can still access the message on a computer, laptop, iPad or tablet.
How to access the link on a different device
Your unique link will start with https:// accurx.nhs.uk/.... and should look something like this:
https://accurx.nhs.uk/eXaMpLe
To access the link on a different device, please do the following 👇
Type your unique link from the text into the URL search bar of your internet browser.
As shown in the images below, when typing your unique link, please ensure you're not entering this in the search engine (as shown in red crosses).
Please ensure you type your link where the green arrows indicate as shown in the examples below. 👇
Some internet browsers may look slightly different from the two shown above but you should look to type your unique link in the URL bar at the top of the screen and NOT the search bar in the middle of the screen.
Once you've typed in the correct link and pressed "Enter" on your keyboard, you should see a screen similar to the one below. (Note: the wording may be slightly different depending on what type of message you've been sent by your organisation.) 👇
You will then be asked for your date of birth to verify your identity. Type in your date of birth and then click "Continue".
You should now be able to continue to the next page. 😊
FAQs
I've typed in the link but now I see this message
As your link is unique to you, this error most likely has shown because the link in the URL search bar doesn't exactly match the unique link in the text message. In this case, please double-check the link your healthcare team sent you in the text and that this matches exactly with the link in the typed URL at the top of the web page.
Hint: Sometimes "o" and "0" can look the same or even "i" and "1"
Who are Accurx and where has this link come from?
We're a software company providing NHS staff with tools to communicate with their patients and colleagues. We're currently used in over 90% of GP practices in the country. 😊
If you've received a text with a link in it, this was sent to you individually by a staff member at an organisation, the bottom of the text should tell you which organisation the message was sent by. Your healthcare team will have sent this to you as they require some information from you, and replying is really helpful as it might save an appointment, phone call or letter for both you and the organisation. 😊
What is happening with my data?
We take Data Privacy and Security very seriously here at Accurx, we will never use or share your information with anyone except as described in this Privacy Policy. You can learn more about how we keep your data safe here.
In legal terms, Accurx is the Data Processor, and your organisation is the Data Controller. What this means is that Accurx doesn't own any of your data and wouldn't pass it on to other companies or use it for other purposes like marketing.
Our security page details the accreditations and NHS digital guidelines that we follow and links to our Data Processing Agreement and Privacy Policy.
If you still have any questions or concerns, feel free to chat with us using the green message bubble in the bottom right-hand corner of this page. 👉