Patient Support: My healthcare team has sent me a document via text

How to access a document sent via text for patients

Katie Clephan avatar
Written by Katie Clephan
Updated over a week ago

If you have received a text from your organisation with a link to view a document (such as a sick note, referral letter, imaging request form, or blood form) you should be able to use your phone to access the document if you have internet access on your phone.

My text says something else
​Your text might...ask you to complete a questionnaire (e.g. Asthma/COPD/COVID/Flu vaccine survey) or it might ask you to reply (possibly with a photo) or it might ask you to join a video consultation, click here to find the right guide.

How to access the document

If your text does have a link with a document attached, click on your unique link (highlighted in red in the first image), and a web page in your internet browser on your phone should open. It should look like this: πŸ‘‡

Type in your date of birth to verify your identity, then click "Continue". You will then be able to view or download the document that your healthcare team sent to you. 😊

The document can be accessed for 28 days via your link. You will need to save the document onto your computer to keep a copy for longer than this time frame.

Not able to use your phone to access the link?

If you can't use your phone for any reason, you can also still use the link to access the document on a computer, iPad or tablet. To do this, type your unique link from the text into the URL search bar of your internet browser.

Your unique link will start with https:// and should look something like this:


As shown in the images below, when typing your unique link, please ensure you're not entering this in the search engine (as shown in red crosses). Please ensure you type your link in where the green arrows indicate. πŸ‘‡

Some internet browsers may look slightly different to the two shown above but you are usually looking to type your unique link in the search bar along the top of the screen.

Once you've typed in the correct link and pressed "Enter" on your keyboard, you should see a screen similar to the one below. πŸ‘‡

If you see the screen above, you have reached the right place πŸ˜„ . After typing in your date of birth, click "Continue" and you then get access to the document that your healthcare team sent you. 😊


I've typed in the link but now I see this message:

As your link is unique to you, this page has most likely been shown because the link in the URL search bar doesn't exactly match the unique link in the text message. In this case, please double-check the link your healthcare team sent you in the text and that this matches exactly with the link in the typed URL at the top of the web page.

Hint: Sometimes "o" and "0" can look the same or even "i" and "1"

I can't access the document after entering my date of birth.

Try these troubleshooting steps if you're having issues opening the document:

  1. Try connecting to WiFi to download the file

  2. Check that there's enough storage on the phone to download the file

Who are Accurx and where has this link come from?

We're a software company providing NHS staff with tools to communicate with their patients and colleagues. We're currently used in over 90% of GP practices in the country. 😊
If you've received a text with a link in it, this was sent to you individually by a staff member at an organisation (hint: the bottom of the text should tell you which organisation). Your healthcare team will have sent this to you as they'll need some information from you, and replying is really helpful as it might save an appointment, phone call or letter for both you and the organisation. 😊

What is happening with my data?

We take Data Privacy and Security very seriously here at Accurx, we will never use or share your information with anyone except as described in this Privacy Policy. You can learn more about how we keep your data safe here.

In legal terms, Accurx is the Data Processor, and your Healthcare Team is the Data Controller. What this means is that Accurx doesn't own any of your data and wouldn't pass it on to other companies or use it for other purposes like marketing.
​Our security page details the accreditations and NHS digital guidelines that we follow and links to our Data Processing Agreement and Privacy Policy.

Please contact your organisation for any medical-related questions. But for anything technical (ie. the link won't open) we're here to help. 😊 Please chat with us in the bottom right-hand corner. πŸ‘‰

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