Why have I received this message?
You may receive appointment reminder texts from Accurx about your upcoming hospital appointments. These messages act as a friendly reminder about the date and time of your appointment and offer you the chance to cancel or change your appointment date and time.
What will the appointment reminder look like?
Below is an example of what the appointment reminder text will look like. It will tell you the date and time of the appointment if it is a face-to-face appointment. If it's a telephone appointment it will tell you the date and time only.
There is also a link for you to click on if you want to amend or cancel your appointment.
How do I cancel or amend my appointment?
You will be directed to click on a link in the SMS where you will firstly need to confirm your Date of birth and then you will be offered the chance to cancel or amend your appointment. 👇
If you select 'Rebook appointment' you will be shown this screen 👇 You just need to confirm this by clicking on the 'Rebook appointment' button.
If you select 'Cancel appointment' you will be shown this screen 👇 You just need to confirm this by clicking on the red 'Cancel this appointment' button.
You will then be shown this screen to confirm your cancellation request 👇
Frequently Asked Questions (FAQs)
I'm not able to use my phone to access the link, what can I do?
If you can't use your phone for any reason, you can still use the link to respond on a computer, iPad or tablet. To do this, type your unique link from the text into the URL search bar of your internet browser.
If you can't do this, please phone your hospital or team to cancel or amend your appointment.
Why do I need to confirm my date of birth?
This is to confirm your identity and make sure the response we receive is sent by you.
Who are Accurx and where has this link come from?
We're a software company providing NHS staff with tools to communicate with their patients and colleagues. 😀
What is happening with my data?
In legal terms, Accurx is the Data Processor, and your healthcare provider (ie. hospital) is the Data Controller. What this means is that Accurx doesn't own any of your data and wouldn't pass it on to other companies or use it for other purposes like marketing.
Our security page details the accreditations and NHS digital guidelines that we follow, and links to our Data Processing Agreement and Privacy Policy.
Please contact your healthcare provider (ie. hospital) for any medical questions. But for anything technical (ie. the link won't open), we're here to help. 😊 Please chat with us in the bottom right-hand corner. 👉