Accurx

An overview of the new Accurx Desktop Inbox and how you can use it to manage responses

Accurx Desktop Inbox: How the inbox works

Guides and demos on how to use your Accurx Desktop inbox

Accurx Desktop Inbox: Inbox video guides and demos

Where to view your own patient replies to texts (including photos) and what happens when you are away

Accurx Desktop Inbox: How to manage responses in the inbox

Where to see all patient responses so you know that nothing is being missed

Accurx Desktop Inbox: How to monitor all organisation responses in the Inbox

What Inbox teams are and how to join/leave these teams

Accurx Desktop Inbox: How to manage Questionnaire responses in the inbox

Understanding failed SMS messages and notifications

Accurx Desktop Inbox: How to manage failed SMS messages in the inbox

Default notification settings on your Accurx Desktop toolbar appear and how to change how you are notified about responses

Accurx Desktop Inbox: How do I get notified about patient replies to SMS messages, Questionnaire responses & failed SMS messages?

When you are done with a message, mark it as 'Done' (you can still find this in the 'Done' folder)

Accurx Desktop Inbox: How can I keep my Inbox tidy? (Mark as 'Done')

Learn how to mark a conversation as urgent, what will happen when you do, and how to get the most from this feature.

Accurx Desktop Inbox: How to mark a conversation as urgent

Need a teammate to take a look at a message? Assign them a message to bring it to their attention!

Accurx Desktop Inbox: How can I assign a message to a colleague?

Accurx Desktop Inbox: How to manage who is in what team

Where to find a patient’s previous SMS history and delivery status

Accurx Desktop Inbox: How to view specific patient's previous messages and delivery status

Accurx Desktop Inbox: How to view any Accurx messages that relate to a patient

Accurx Desktop Inbox: How to get the most out of the inbox (Video)

Accurx Desktop Inbox: How to manage failed SMS messages (Demo)

Accurx Desktop Inbox: How to locate all responses (Demo)

Here is a step-by-step guide on how to navigate the new look inbox 🚀

Accurx Desktop inbox: How to navigate the new look inbox

Katie Clephan

Matt Grannell

Hannah

Guides to using the Accurx Desktop inbox to manage different types of incoming messages and notifications

Accurx Desktop: Managing messages in the Inbox

Find answers and get help from Intercom Support and Community Experts

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