accuRx Desktop: Managing messages in the Inbox

Guides to using the accuRx Desktop inbox to manage different types of incoming messages and notifications

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12 articles in this collection
Written by accuRx Support, Elena Cellitti, Katie Clephan and 2 others

How the accuRx Desktop Inbox works

An overview of the new accuRx Desktop Inbox and how you can use it to manage responses

Written by Hanne Ockert-Axelsson
Updated this week

accuRx Desktop inbox video guides

Written by Katie Clephan
Updated over a week ago

How to manage your own patient responses in the accuRx Desktop Inbox

Where to view your own patient replies to texts (including photos) and what happens when you are away

Written by Hanne Ockert-Axelsson
Updated over a week ago

How to monitor all practice responses in the accuRx Desktop Inbox

Where to see all practice responses so you know that nothing is being missed

Written by Hanne Ockert-Axelsson
Updated over a week ago

How to manage Florey responses in the accuRx Desktop inbox

What Inbox teams are and how to join/leave these teams

Written by Hanne Ockert-Axelsson
Updated over a week ago

How to manage failed SMS messages in the accuRx Desktop inbox

Understanding failed SMS messages and notifications

Written by Hanne Ockert-Axelsson
Updated over a week ago

How do I get notified about patient replies to SMS messages, Florey responses & Failed SMS messages?

Default notification settings on your accuRx Desktop toolbar appear and how to change how you are notified about responses

Written by Katie Clephan
Updated over a week ago

How can I keep my Inbox tidy? (Mark as "done")

When you are done with a message, mark it as "Done" (you can still find this in the "Done" folder)

Written by Hanne Ockert-Axelsson
Updated over a week ago

Inbox: How to mark a conversation as urgent

Learn how to mark a conversation as urgent, what will happen when you do, and how to get the most from this feature.

Written by Matt Grannell
Updated over a week ago

How can I assign a message to a colleague?

Need a teammate to take a look at a message? Assign them a message to bring it to their attention!

Written by accuRx Support
Updated over a week ago

How to manage who is in what team

How you can see and manage who is part of each team in your accuRx Desktop Inbox

Written by Hanne Ockert-Axelsson
Updated this week

How to view previous patient messages and delivery status

Where to find a patient’s previous SMS history and delivery status

Written by Elena Cellitti
Updated this week