Accurx Help Centre

Patient Triage & Questionnaires

Receive and manage online patient requests, and send Florey questionnaires to patients.

By Ben and 4 others5 authors120 articles

Patient Triage

Set up online requests, manage your settings and handle requests in the Inbox.

Accurx Navigator: Governance and compliance considerations for using Accurx NavigatorBefore you start using Accurx Navigator, your organisation must complete some important governance and compliance steps
Patient Triage: How to customise your messagesMake sure patients have the right expectations by personalising the wording on the form and messages to suit your practice.
Patient Triage: What's NewDiscover the latest updates to Patient Triage - including AI-powered features designed to make triage faster and more efficient for your team.
Smart Triage Questions (STQ): Instructions for Use and Product Label
Accurx NavigatorPatients using Patient Triage will be informed of different options available so they can choose what care is appropriate for their needs
Patient Triage: Smart Triage QuestionsFind out how AI is used to generate personalised follow-up questions when a patient submits a medical request online.
Patient Triage: How does patient identification work?Accurx take security very seriously. This article gives a description of how we ensure that patients are who they say they are.
Patient Triage: How to manage patient requests in the Accurx InboxThis article explains how to manage inbound requests in the inbox.
Patient Triage: Video guides
Patient Triage: Self-ReferralOur new feature designed to signpost patients to other local healthcare providers.
Patient Triage: Translation
Patient Triage: Outcome RecordingA guide on Outcome Recording, when and how to use this feature.
Patient Triage: Template Policy
Patient Triage: How to manage your repeat prescription settingsCustomising the repeat prescription option in Patient Triage
Patient Triage: How to navigate the SettingsThis article will guide you through all the sections on the Patient Triage Settings page.
Patient Triage: Workflows and Template ExamplesHere are some example workflows that we've seen be successful in GP practices. These examples go through both Medical and Admin requests.
Patient Triage: Step-by-step guideThis guide is a resource to help practices launch Patient Triage.
Reporting Dashboards: Patient TriageUsing the Patient Triage dashboard to better understand and plan for your organisation's inbound demands.
Patient Triage: FAQsThis article helps answer some frequently asked questions about Patient Triage
Patient Triage: Who gets notified about new requests?Understanding how notifications work for Patient Triage and how these can be changed
Patient Triage: Reception FlowLearn about our feature in Patient Triage that allows practice staff to submit a triage request on behalf of a patient!
Patient Triage: How to use Temporary Suspend for Patient TriageHow to disable Patient Triage temporarily to help with demand
Patient Triage Resource CentreThis article is a user guide to help practices with access to Patient Triage make the most of the product
Patient Triage: How to use Proxy FlowSubmitting requests on behalf of a patient.
Patient Triage: How to manage your Patient Triage inboundWe have a number of features designed to help you manage your incoming requests.
Patient Triage: Updating your websiteHere are our key tips for displaying Patient Triage on the practice website!
Patient Triage: How to manage Patient Triage requests in the inboxThis article explains how to review and action incoming patient requests in your Accurx Desktop Inbox.
Patient Triage: CAPTCHA security checkPatient Triage now asks patients to complete a quick "I'm not a robot" check to stop automated and spam requests from reaching your practice. Here's what's changing and what to…
Patient Triage: What information do patients submit?This article gives a detailed description on what information patients submit when sending a query through Patient Triage
Patient Triage: Clinical SafetyPatient safety is our top priority - this article outlines clinical risks to consider when launching Patient Triage at your practice.
Patient Triage: What to do in an outage
Patient Triage: What is the NHS App integration?Learn more about our integration with the NHS App!
Patient Triage for Hub Working
Hub Working: Cross-Organisational TriageManage network-wide demand by forwarding Patient Triage requests to other practices or hub teams.

Questionnaires (Florey)

Send questionnaires, schedule them and create your own custom questionnaires.

Questionnaire librarySee the questions and SNOMED codes in each Accurx questionnaire, including Pharmacy First._{46 articles}