Patient Triage
Set up online requests, manage your settings and handle requests in the Inbox.
By Ben and 4 others5 authors55 articles
- Patient Triage: Step-by-step guideThis guide is a resource to help practices launch Patient Triage.
- Patient Triage: How to customise your messagesMake sure patients have the right expectations by personalising the wording on the form and messages to suit your practice.
- Patient Triage: What's NewDiscover the latest updates to Patient Triage - including AI-powered features designed to make triage faster and more efficient for your team.
- Patient Triage: Smart Triage QuestionsFind out how AI is used to generate personalised follow-up questions when a patient submits a medical request online.
- Patient Triage: Video guidesWatch short videos on how to set up and use Patient Triage.
- Patient Triage: Self-ReferralOur new feature designed to signpost patients to other local healthcare providers.
- Patient Triage: FAQsThis article helps answer some frequently asked questions about Patient Triage
- Reporting Dashboards: Patient TriageUsing the Patient Triage dashboard to better understand and plan for your organisation's inbound demands.
- Accurx Navigator: Governance and compliance considerations for using Accurx NavigatorBefore you start using Accurx Navigator, your organisation must complete some important governance and compliance steps
- Accurx Navigator: An overviewPatients using Patient Triage will be informed of different options available so they can choose what care is appropriate for their needs
- Patient Triage: How does patient identification work?Accurx take security very seriously. This article gives a description of how we ensure that patients are who they say they are.
- Patient Triage: How to manage patient requests in the Accurx InboxThis article explains how to manage inbound requests in the inbox.
- Patient Triage: TranslationFind out how Patient Triage translates patient requests.
- Patient Triage: Outcome RecordingA guide on Outcome Recording, when and how to use this feature.
- Patient Triage: Template PolicyRead the policy on templates used in Patient Triage.
- Patient Triage: How to manage your repeat prescription settingsCustomising the repeat prescription option in Patient Triage
- Patient Triage: How to navigate the SettingsThis article will guide you through all the sections on the Patient Triage Settings page.
- Patient Triage: Workflows and Template ExamplesHere are some example workflows that we've seen be successful in GP practices. These examples go through both Medical and Admin requests.
- Patient Triage: Who gets notified about new requests?Understanding how notifications work for Patient Triage and how these can be changed
- Patient Triage: Reception FlowLearn about our feature in Patient Triage that allows practice staff to submit a triage request on behalf of a patient!
- Patient Triage: How to use Temporary Suspend for Patient TriageHow to disable Patient Triage temporarily to help with demand
- Patient Triage: Resource CentreThis article is a user guide to help practices with access to Patient Triage make the most of the product
- Patient Triage: How to use Proxy FlowSubmitting requests on behalf of a patient.
- Patient Triage: How to manage your Patient Triage inboundWe have a number of features designed to help you manage your incoming requests.
- Patient Triage: Updating your websiteHere are our key tips for displaying Patient Triage on the practice website!
- Patient Triage: How to manage Patient Triage requests in the inboxThis article explains how to review and action incoming patient requests in your Accurx Desktop Inbox.
- Patient Triage: CAPTCHA security checkPatient Triage now asks patients to complete a quick "I'm not a robot" check to stop automated and spam requests from reaching your practice. Here's what's changing and what to…
- Patient Triage: What information do patients submit?This article gives a detailed description on what information patients submit when sending a query through Patient Triage
- Patient Triage: Clinical SafetyPatient safety is our top priority - this article outlines clinical risks to consider when launching Patient Triage at your practice.
- Patient Triage: What to do in an outageFind out what to do about the Patient Triage forms during an outage
- Patient Triage: What is the NHS App integration?Learn more about our integration with the NHS App!
- Patient Triage for Hub WorkingFind out how hubs can use Patient Triage to manage requests across several practices.
- Hub Working: Cross-Organisational TriageManage network-wide demand by forwarding Patient Triage requests to other practices or hub teams.
Secondary care
Use Patient Triage in hospital and community services, including custom forms.
- Patient-Initiated Contact: IntroductionThis article introduces our Patient-Initiated Contact features for Community and Mental Health services using Accurx Desktop.
- Patient Triage in Secondary Care: FAQsThis article is for secondary care services that use the Patient Triage form
- Patient Triage in Secondary Care: What is a custom form?Learn what a custom Patient Triage form is and how Secondary Care services use it to support the safe triage of patient requests.
- Patient Triage: What happens once a patient has submitted a request?This article describes how to manage submitted requests from patients from within the Inbox.
- Patient Triage in Secondary Care: How to send a link to a patientDifferent ways secondary care providers can share their Patient Triage link with patients
- Patient Triage in Secondary Care: How does patient identification work?This article explains how patient identity is checked when a Patient Triage request is submitted in Accurx Web, and what your team will see in the inbox.
- Patient-Initiated Contact: How can a patient submit a request to your service?This article explains the process of how a patient can submit a request to your service through Accurx.
- Patient Triage in Secondary Care: Navigating the Settings PageA guide of how to use the Patient Triage settings for users in Secondary Care.
- Patient Triage in Secondary Care: When to use our solutionLearn when secondary care services should use Patient Triage to support patient triage-first access. Helping your team respond safely and efficiently to inbound queries without defaulting to appointments.
- Patient Triage in Secondary Care: How can a patient submit a request to your service?Step-by-step guide on how a patient can submit a Patient Triage request to your secondary care service.
- Patient Triage in Secondary Care: Why have I received an email with the subject - "A patient has sent you a message in Accurx Web"?Information for users about these notification emails and how to review the patient’s message in Accurx Web
- Patient Triage in Secondary Care: Managing patient requests in the Accurx InboxFind out how Patient Triage requests arrive in Accurx Web and how your team can efficiently manage, assign, and action them.
Total Triage
Plan, prepare and go live with total triage at your practice.
- Total Triage: Appointment book exampleSee an example appointment book for a practice using total triage.
- Total Triage: AmbassadorsWant to hear from a fellow GP practice about how to get up and running with a total triage model using Accurx Patient Triage?
- Total Triage: Free 4-week readiness programmeGetting started with Total Triage
- Total Triage: Stage 2 – Prepare your practice and your patientsGet your team and patients ready for the move to total triage.
- Total Triage: Preparing your practice to move to total triageSetting your practice up for the future
- Patient Triage: Total TriageFind out how you can use Patient Triage as a tool in your total triage workflow.
- Patient Triage: Total Triage FAQsFAQs/misconceptions of moving to a total triage model.
- Total Triage: Stage 3 – Go live and refine your processGo live with total triage and adjust your process as you learn.
- Total Triage: Tips & Tricks 🧙Get practical tips from other practices on making total triage work.
- Total Triage: Stage 1 – Getting ready to go liveSetting up for success