Patient Triage
Set up online requests, manage your settings and handle requests in the Inbox.
By Ben and 4 others5 authors58 articles
- Accurx Navigator: Governance and compliance considerations for using Accurx NavigatorBefore you start using Accurx Navigator, your organisation must complete some important governance and compliance steps
- Patient Triage: How to customise your messagesMake sure patients have the right expectations by personalising the wording on the form and messages to suit your practice.
- Patient Triage: What's NewDiscover the latest updates to Patient Triage - including AI-powered features designed to make triage faster and more efficient for your team.
- Patient Triage: Clinical SafetyPatient safety is our top priority - this article outlines clinical risks to consider when launching Patient Triage at your practice.
- Smart Triage Questions (STQ): Instructions for Use and Product Label
- Accurx NavigatorPatients using Patient Triage will be informed of different options available so they can choose what care is appropriate for their needs
- Patient Triage: Smart Triage QuestionsFind out how AI is used to generate personalised follow-up questions when a patient submits a medical request online.
- Patient Triage: How does patient identification work?Accurx take security very seriously. This article gives a description of how we ensure that patients are who they say they are.
- Patient Triage: How to manage patient requests in the Accurx InboxThis article explains how to manage inbound requests in the inbox.
- Patient Triage: Video guides
- Patient Triage: Self-ReferralOur new feature designed to signpost patients to other local healthcare providers.
- Patient Triage: Translation
- Patient Triage: Outcome RecordingA guide on Outcome Recording, when and how to use this feature.
- Patient Triage: Template Policy
- Patient Triage: How to manage your repeat prescription settingsCustomising the repeat prescription option in Patient Triage
- Patient Triage: How to navigate the SettingsThis article will guide you through all the sections on the Patient Triage Settings page.
- Patient Triage: Workflows and Template ExamplesHere are some example workflows that we've seen be successful in GP practices. These examples go through both Medical and Admin requests.
- Patient Triage: Step-by-step guideThis guide is a resource to help practices launch Patient Triage.
- Reporting Dashboards: Patient TriageUsing the Patient Triage dashboard to better understand and plan for your organisation's inbound demands.
- Patient Triage: FAQsThis article helps answer some frequently asked questions about Patient Triage
- Patient Triage: Who gets notified about new requests?Understanding how notifications work for Patient Triage and how these can be changed
- Patient Triage: Reception FlowLearn about our feature in Patient Triage that allows practice staff to submit a triage request on behalf of a patient!
- Patient Triage: How to use Temporary Suspend for Patient TriageHow to disable Patient Triage temporarily to help with demand
- Patient Triage Resource CentreThis article is a user guide to help practices with access to Patient Triage make the most of the product
- Patient Triage: How to use Proxy FlowSubmitting requests on behalf of a patient.
- Patient Triage: How to manage your Patient Triage inboundWe have a number of features designed to help you manage your incoming requests.
- Patient Triage: Updating your websiteHere are our key tips for displaying Patient Triage on the practice website!
- Patient Triage: How to manage Patient Triage requests in the inboxThis article explains how to review and action incoming patient requests in your Accurx Desktop Inbox.
- Patient Triage: CAPTCHA security checkPatient Triage now asks patients to complete a quick "I'm not a robot" check to stop automated and spam requests from reaching your practice. Here's what's changing and what to…
- Patient Triage: What information do patients submit?This article gives a detailed description on what information patients submit when sending a query through Patient Triage
- Patient Triage: Clinical SafetyPatient safety is our top priority - this article outlines clinical risks to consider when launching Patient Triage at your practice.
Secondary care
Use Patient Triage in hospital and community services, including custom forms.
- Patient-Initiated Contact: IntroductionThis article introduces our Patient-Initiated Contact features for Community and Mental Health services using Accurx Desktop.
- Patient Triage for Hub Working
- Patient Triage: What happens once a patient has submitted a request?This article describes how to manage submitted requests from patients from within the Inbox.
- Patient-Initiated Contact: How can a patient submit a request to your service?This article explains the process of how a patient can submit a request to your service through Accurx.
- Hub Working: Cross-Organisational TriageManage network-wide demand by forwarding Patient Triage requests to other practices or hub teams.
- Patient Triage in Secondary Care: Navigating the Settings PageA guide of how to use the Patient Triage settings for users in Secondary Care.
- Patient Triage in Secondary Care: When to use our solutionLearn when secondary care services should use Patient Triage to support patient triage-first access. Helping your team respond safely and efficiently to inbound queries without defaulting to appointments.
- Patient Triage in Secondary Care: FAQ'sThis article is for secondary care services that use the Patient Triage form
- Patient Triage in Secondary Care: How can a patient submit a request to your service?Step-by-step guide on how a patient can submit a Patient Triage request to your secondary care service.
- Patient Triage in Secondary Care: How does patient identification work?This article explains how patient identity is checked when a Patient Triage request is submitted in Accurx Web, and what your team will see in the inbox.
- Patient Triage in Secondary Care: Why have I received an email with the subject - "A patient has sent you a message in Accurx Web"?Information for users about these notification emails and how to review the patient’s message in Accurx Web
- Patient Triage in Secondary Care: What is a custom form?Learn what a custom Patient Triage form is and how Secondary Care services use it to support the safe triage of patient requests.
- Patient Triage in Secondary Care: Managing patient requests in the Accurx InboxFind out how Patient Triage requests arrive in Accurx Web and how your team can efficiently manage, assign, and action them.
- Patient Triage in Secondary Care: How to send a link to a patientDifferent ways secondary care providers can share their Patient Triage link with patients
Total Triage
Plan, prepare and go live with total triage at your practice.
- Total Triage: Appointment book example
- Stage 2: Prepare your practice and your patients
- Total triage: AmbassadorsWant to hear from a fellow GP practice about how to get up and running with a total triage model using Accurx Patient Triage?
- Total Triage Readiness: Your Free 4-Week Implementation ProgrammeGetting started with Total Triage
- Stage 2: Prepare your practice and your patients
- Total Triage: Appointment book example
- Total triage: AmbassadorsWant to hear from a fellow GP practice about how to get up and running with a total triage model using Accurx Patient Triage?
- Total triage: Preparing my practice to move to total triageSetting your practice up for the future
- Patient Triage: Total TriageFind out how you can use Patient Triage as a tool in your total triage workflow.
- Patient Triage: Total Triage FAQsFAQs/misconceptions of moving to a total triage model.
- Stage 3: Go live and refine your process
- Total Triage: Tips & Tricks 🧙
- Stage 1: Getting ready to go live with total triage!Setting up for success