📫 What is the Accurx Neighbourhoods Conversation Portal?
This article is for non-Accurx users who have been invited by an Accurx user/team to an Accurx Neighbourhoods conversation about a patient you’re caring for.
The user/team who invited you uses Accurx Neighbourhoods, a system that helps GP practices, community, mental health and social care teams work together around the patients they share.
The Accurx Neighbourhoods Conversation Portal lets non-Accurx users join those conversations, for example people working in adult social care, councils, voluntary sector organisations and charities.
You don’t need an Accurx account, an NHS.net email address or a password.
You take part using your normal work email address and a secure web page.
You can only see the conversations you’ve been invited to. Nothing else in Accurx is visible to you.
🔮 Accessing and Replying via the Accurx Neighbourhoods Conversation Portal
The Initial Invite Email
When you’re invited to a conversation, you’ll receive an email:
Subject line: “[Neighbourhood name] conversation in Accurx”, followed by a reference number
The email shows:
The patient’s initials and NHS number
Who else is in the conversation
The message, with any attachments
⚠️ Note: You must select the blue "Reply" option in the email to open the Conversation Portal in order to reply to the conversation.
Please do not reply directly to the email, as this will not be received by the recipients.
Accessing the Accurx Neighbourhoods Conversation Portal
Select the blue "Reply" option in the email. (Please do not reply directly to the email, as this will not be received by the recipients.)
This will open a new browser tab with a verification page showing a partially hidden version of your email address. Select the "Get code" option to receive your 6-digit verification code to verify your access to the conversation.
The verification code will be received in your email inbox and is valid for 10 minutes.
If the code doesn’t arrive, check your junk folder. You can request for a new code after a short wait.
⚠️ Note: Your link is personal to you, so please don’t forward it. Signing in needs a code sent to your email address, so nobody else can use it.
Enter the code, then select "Submit" to open the conversation in the Conversation Portal.
Replying via the Accurx Neighbourhoods Conversation Portal
Once you’ve verified your access, the Conversation Portal will allow you to:
Read the whole conversation
See who’s taking part
Reply to the conversation 👇
To reply to everyone in the conversation, select the "Reply" button.
When replying, type the message into the message box.
Attaching files: You can also attach files to your reply by selecting the paperclip icon.You can attach up to 20 files per message.
All the files in a single message can’t be larger than 20 MB.
If your files are larger than 20 MB, send them in multiple messages.
You can attach these file types:
Type | Supported formats |
Images | JPEG, JPG, JFIF, PNG, TIFF, TIF, BMP |
Documents | PDF, DOCX, DOC, RTF, TXT, ODT, OXPS, XLSX, XLS, MSG, EML |
Video | MOV, MP4 |
Once the message is ready, hit the "Send" button.
You’ll be signed out of the Accurx Neighbourhoods Conversation Portal after 40 minutes of inactivity, and after 8 hours at most.
Emails you’ll receive
New messages: Each new message in the conversation is emailed to you separately, with a link back to the Conversation Portal. To protect patient information, each email contains only that one message. The full conversation is in the portal.
Copies of your own messages: You’ll get a copy of each message you send, marked “Copy of message”, so you have a record in your inbox.
⚠️ Note: Replies to these emails aren’t delivered. Always reply in the Conversation Portal.
If you reply to the email, you’ll get an automatic message asking you to use the Conversation Portal.
Out-of-office replies aren’t delivered either.
❓ Frequently asked questions
Do I need an Accurx account or a password?
Do I need an Accurx account or a password?
You don’t need an Accurx account or a password to use the Accurx Neighbourhoods Conversation Portal. You sign in with a verification code sent to your work email address.
Can I reply to the email instead of using the portal?
Can I reply to the email instead of using the portal?
Replies to Accurx Neighbourhoods emails aren’t delivered, so you’ll need to reply in the Accurx Neighbourhoods Conversation Portal by selecting "Reply" in the email.
Who can see my replies?
Who can see my replies?
Your replies can be seen by everyone taking part in the conversation, including the teams using Accurx and any other invited non-Accurx users.
You can see all participants in a conversation on the right side of the Conversation Portal.
I entered the wrong code too many times. What happens?
I entered the wrong code too many times. What happens?
After 5 incorrect attempts, a new code is automatically sent to you. If signing in keeps failing, your link is locked for security and a new link is emailed to you. If you open the old link, you can resend the new link from that page.
Can I see other conversations or start a new one?
Can I see other conversations or start a new one?
You can only see and reply to conversations you’ve been invited to. Only teams using Accurx Neighbourhoods can start a new conversation.
Why don’t my emails show the whole conversation?
Why don’t my emails show the whole conversation?
To protect patient information, each email contains only one message. The full conversation history is kept securely in the Conversation Portal.
If you have any further questions or feedback, please get in touch with our support team using the message bubble in the bottom right-hand corner of this page 👉