We recommend that organisations allocate multiple admins, so there is always someone to approve new members if the first admin is away or leaves the organisation.
If no admin is available to approve new members, contact Accurx Support to verify your role through official practice details and assign temporary admin access as needed.
The first user at your organisation to send 3 'validated' messages to 3 different live patients (we match these against the central NHS Patient Demographic Service) will automatically become the organisation's 'Accurx Admin'.
If the auto-assignment process does not work or the first admin leaves without delegating permissions, users should reach out to current staff or Accurx Support for assistance.
An admin can:
Make other users an 'Admin' (see below)
Archive users who have left the organisation
Accept terms and conditions, as well as DPAs, on behalf of the organisation
How to make other users admins?
Please note that only existing Accurx admins can make other users admins too.
For security reasons, Accurx Support cannot directly assign admin roles.
Click on the settings cog on your toolbar, then select 'Users'.
This will take you to the 'Users' page, where you can click on the 'Actions' dropdown to the right of the user and click 'Make user an admin'.
How to remove the admin role from existing admins?
Please note that only existing Accurx admins can remove admin roles from other admins.
For security reasons, Accurx Support cannot directly reassign admin roles.
Click on the settings cog on your toolbar, then select 'Users'.
This will take you to the 'Users' page, where you can click on the 'Actions' dropdown to the right of an admin user and click 'Remove admin role'.
If you need further assistance, you can click on the top right-hand corner question mark to get access to our Help Centre with all our articles or contact our user support team. You can also submit your feedback here 😊
If there are no active admins in your practice, you can reach out to support@accurx.com and undergo the verification process to assign temporary admin rights.
