Video Resource Centre

This article is a user guide to help practices with access to Video make the most of the product

Brooke Roberts avatar
Written by Brooke Roberts
Updated over a week ago

Welcome to your Resource Centre for video! We're delighted you are here and can't wait to help you see the benefits. 😃

Can't find what you're looking for? We'd love to help you! Just chat to us using the green message icon in the bottom right corner!

What is Accurx Video?

Video reduces the need for face-to-face consultations, whilst allowing clinicians to provide that personal-touch when consulting with patients remotely:

  • Patient doesn’t need to take time off work, travel to practice and wait for appointment in the waiting room

  • Can invite up to 100 people onto a video call, allowing for more collaborative virtual care

  • The option to send video consultation links via email or phone increases accessibility to the product

  • The feature is very simple to use with no need for the patient to download an app or create a login

Getting started with Video

  • Get started by going to a test patient and clicking the video icon on your Accurx toolbar. You can overwrite the test patient's mobile with your own if you'd like to see the how this works from the patient's perspective.

Tips and tricks

  • Improve the quality of video calls by following the steps in this quick video

  • If you don't have a good webcam, microphone or wifi on your computer, you can use your own smartphone without sharing your details with patients with these steps.

  • We now support up to 100 parties on a video call at one time - This article explains how you can invite more people to the video consultation

  • Email a patient the video consultation link so that they can join the video consultation from a device other than their smartphone

Extra Resources


  • Which device and browser can I use for my video consultation?

  • What can I do if my patient and I can't see or hear each other?

  • Can a patient use their tablet to join a video consultation?

  • What should I do if I see 'You're trying to join on an unsupported browser'?

This article runs through the reasons that you could be seeing this error message and what you can do to fix it.

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