Your clinician may decide that they want to see you via video consultation. They will invite you to the video consultation by sending you a link either by text or email. Follow the steps below to join your call:

By text

  • Once you receive the text click on the link
  • It will then open your internet browser (e.g. Safari, Chrome)
  • It may take you to a screen where you need to 'test' your microphone - allow this test, then 'click to continue'
  • It may show you a screen where you need to click 'Request permissions' to enable your camera and your microphone
  • You should then be able to see your clinician

What do I need for it to work?

  • A smartphone, either with working Wifi/3G/4G connection
  • Your Internet Browser needs to have your phone's microphone and camera enabled (you can see how to alter this in your phone settings here). You might also need to make sure you are using a supported browser.
  • iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation.

What if I don't have a smartphone or the video doesn't work on my phone?
You can also access the link on a computer. Just type it into the top of the internet browser like so:

By email

  • Once you receive the email click on the link
  • It will then open your internet browser (e.g. Safari, Chrome)
  • It may take you to a screen where you need to 'test' your microphone - allow this test, then 'click to continue'
  • It may show you a screen where you need to click 'Request permissions' to enable your camera and your microphone
  • You should then be able to see your clinician
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