To help practices with the recent COVID-19 outbreak, we've developed a way to set up a video consultation with a patient. This can be initiated in 2-clicks by GP practice staff and the patient doesn't need to create an account.

It's completely free to use.

What do I need for it to work?

  • A smartphone, either with working Wifi/3G/4G connection OR your desktop with a working microphone and webcam
  • Your Internet Browser needs to have your microphone and camera enabled (you can see how to alter this here). 
  • Please make sure you are using a supported browser.
  • iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation (you will not require to create a Whereby app account).

Is it recorded?

No. The video and audio communication is only visible to participants on the call and is not recorded or stored in any form. There's more info on IG and security here.

How does it work?

If you prefer to see a video, there's one here. Overall, what happens is you'll send both yourself and the patient a link via SMS which will take you both through to a video consultation on your phones. The link is valid for 1 working day.

Can I use my desktop instead?
If you've chosen to use your desktop rather your phone, see here after Step 3 below.

If you'd like to test this out - find a colleague to help, open a dummy patient and follow the steps below using your own mobile numbers.

Step 1:
Let the patient know ahead of time that their consultation will be taking place via video call and that they shouldn't come into the practice. 

We have developed some "Video consultation" templates which will help you with this. You can access these in the accuRx library of message templates. 

Step 2:
Just before you are ready to begin the video consultation, make sure you have both (1) EMIS/SystmOne and (2) the little green accuRx toolbar open, and select the patient.

Step 3:
Click on the video icon on the left of the toolbar.

(or you can also click the "Video" tab if the patient is already open in accuRx)

If you can't see this feature, please follow these instructions.

Step 4 (If you are using a desktop rather than your own phone, see here):
a. Make sure "My smartphone" is selected.

b. Type in your own mobile number under "Your mobile number" as circled in red in the image below.

c. Click the "Send and save" button and the texts will be on their way to you and the patient!

Note: your phone number is not shared with the patient and is not stored.

Step 5:
Both you and the patient will receive a text on your phones. (This article has a little more detail for patients). 

On your phone, click on your unique and secure link in the text to join the video consultation. 

Once you've clicked on the link in the text, allow the browser to have access to your camera and microphone

Then wait for the patient to join the video consultation.

  • My camera or microphone doesn't appear to be working? Try this 
  • I'm getting an error message about my browser? Try this

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