We initially built the video consultation feature so it could be launched from a smartphone rather than a desktop computer (as not all practices have access to webcams).
If your practice does have access to desktop with a working webcam and microphone, then you can also do it from your desktop. Here's how 👇:
After you have selected the patient in EMIS/SystmOne and clicked on the video icon on the Chain toolbar, make sure that 'This computer' is selected as shown in the picture below.
Then click "Send and save".
After the message has been sent to the patient, you'll see it appear in the patient's message history. From here you can just click "Join video consultation now" and it will open the video consult in a supported web browser (e.g. Microsoft Edge, Google Chrome).
From here you can continue your video consultation as normal 🙂
Getting this error message? - 'You're trying to join on an unsupported browser' ... try this article here!