We've received a lot of feedback about the current SMS Delivery Receipts webpage, and also from practices who weren't aware of message failures.
In response to that, we've improved our failed delivery behaviour such that you now:
- Receive a notification in the toolbar when one of your messages has failed
- Can click 'Open in EMIS/S1' to open that patient up (no more copying and pasting of the NHS number!)
- Can 'archive' failed messages once you've dealt with them or are happy to remove them from the list.
You should be receiving notifications for any messages you send that fail.
If you'd rather nominate particular users to receive all of the failed SMS notifications and manage it within a team, please chat to us below.