All users will be notified on their Accurx Desktop toolbar when one of their own messages has failed. (More info on why text messages fail here)
If you are notified that one of your text messages has failed to deliver to a patient, you will find this in your 'My Inbox'. You can also view all failed messages for your organisation by going to the 'All conversations' folder and clicking on the 'Failed messages' filter.
Pro-tip: We recommend that you mark any failed delivery receipts as "Done' by clicking one of the 'Done' buttons once they have been actioned. This will make sure that everyone at the practice knows exactly what still needs to be handled. Especially for those keeping an eye out on the 'All conversations' folder.
Need more help understanding how the inbox works? Check out our video guides! 📺
If you need further assistance, you can click on the chat box to contact our user support team on the bottom right 👉