This article talks about a feature of our Accurx Desktop for EMIS Web and SystmOne
When you send a message, it will have a status of either 'sent', 'delivered' or 'failed', which we get back from the mobile network about that phone number. See here to find out what these states mean. 😀
Looking at the delivery status of all text messages sent out by the organisation
You can get an overview of all text messages sent out by the organisation and their delivery status. To see all delivery receipts for your organisation (rather than just failed ones):
Click on your initials in Accurx Desktop
Click on Manage Organisation
Go to SMS Status
Click on the Sent tab
You'll see a table of all the delivery statuses for the messages in your organisation, this table will include: NHS Number, Sender Name, Sate Sent and Status.
You cannot search using a mobile number.
Looking at delivery status relating to a patient's messages
You can find the delivery status of a specific text message by following the steps here.
Failed text messages
You'll get notified when one of your text messages has failed to deliver to a patient. You will also be able to view all failed messages in the Accurx Desktop inbox and mark them as "Done" to remove them from the list. More on this here!