Accurx Desktop ( toolbar )
Install, log in and connect the toolbar to EMIS, SystmOne or Vision, and fix common problems.
By Ben and 1 other2 authors72 articles
Install & login
Install the toolbar, create your account, log in and set up at a new organisation.
- Accurx Desktop: How to get started with the toolbarA basic guide to using the Accurx Desktop toolbar for EMIS/SystmOne/Vision GP organisations.
- Accurx Desktop: How to set up Accurx DesktopSetting up Accurx Desktop at your EMIS or SystmOne organisation
- Accurx Desktop: An overviewA brief overview of Accurx Desktop that integrates with EMIS/SystmOne
- Accurx Desktop: How to join a workspaceFind out how to join a workspace within your Accurx Desktop organisation
- Accurx Desktop: How does Accurx Desktop update?How Accurx Desktop receives software updates
- Accurx Desktop: Information for patients and best practiceWe've got a poster that can be put up in a waiting room, and other resources for practices to use to ensure good use of Accurx Desktop.
- Accurx Desktop: How to install Accurx DesktopQuick steps for how to get set up Accurx Desktop
- Accurx Desktop: How to reset your passwordThis article runs through how Accurx Desktop users can reset their Accurx password when logging in via the 'Log in with email and password' route.
- Accurx Desktop: How to create an accountCreating your account with Accurx Desktop for EMIS/SystmOne users
- Accurx Desktop: What to do if your organisation has closed, merged or stopped using AccurxFind out what you will need to action if the organisation is due to close or merge.
- Accurx Desktop: What is the difference between Accurx Desktop and Web?Compare what you can do on Accurx Desktop and Accurx Web, so you know which to use.
- Accurx Desktop: Setup FAQsCommon questions about setting up your Accurx toolbar and managing your account
- Accurx Desktop: Do I need to log out?Logging out of Accurx Desktop
- Accurx Desktop: Why is Accurx Desktop asking for my computer location?Why Accurx Desktop asks for computer location and extension number
- Accurx Desktop: Using the same account at more than one practiceUsing your existing Accurx login when you work across multiple practices
- Accurx Desktop: How to log inHelp with signing in to the Accurx Desktop toolbar for EMIS, SystmOne, and Vision
- Accurx Desktop: How to install Microsoft .NETInstalling .NET when setting up Accurx Desktop
- Accurx Desktop: How to install Accurx Desktop on multiple PCsHow to get Accurx Desktop on multiple PCs
- Accurx Desktop: What to do if you don't have an NHS email addressHow to get an NHS email address so you can login to Accurx Desktop
- Accurx Desktop: Using multiple EMIS Web windowsWhen using Accurx Desktop with multiple EMIS windows open, you'll be asked to search for a patient.
- Accurx Desktop: Installation guide for IT professionalsHelp with installing Accurx Desktop for IT Professionals providing services to healthcare organisations.
- I haven't received my verification emailFind out what to check if your Accurx verification email hasn't arrived, and how to resend it.
- Accurx Desktop: What is a workspace?This article runs through what a workspace is on Accurx Desktop and how to manage your workspaces
- Accurx Desktop: How to access Accurx Desktop at a new organisationUsing Accurx Desktop when moving to a new organisation, if you've used it before
- Accurx Desktop: Can I use Accurx to work remotely from home or on a laptop?How to install Accurx desktop on a laptop or on your remote software
User management
Approve new users, make admins, archive accounts and set up generic logins.
- Manage Organisation: How to approve new users at an organisationWhy am I unapproved and how your admin can approve you
- Manage Organisation: How to archive/unarchive a user accountHow to update the settings when someone leaves or rejoins your organisation
- Accurx Desktop: How to add a new userHow to get other users set up with Accurx Desktop to connect to EMIS/SystmOne/Vision
- Accurx Desktop: What to do if a new user hasn't appeared in your list to approveWhat to do if you're an admin and aren't getting a request to approve a new user
- Manage Organisation: How to make other users adminsWe recommend that organisations have multiple admins - here's how you can do this.
- Accurx Desktop: My admin can't approve meWhat to do if your admin has left the practice or is a way for a long period
- Accurx Desktop: Generic AccountsAll Accurx users must now have an individual account to ensure security, accountability, and compliance with NHS guidance.
Connecting to EMIS/SystmOne/Vision
Link the toolbar to your clinical system and fix connection or record-saving problems.
- Accurx Desktop: How does Accurx Desktop write to the patient record (EPR)?This article describes the behaviours for Accurx desktop saving to the medical record and accessing relevant records when necessary
- Accurx Desktop: Troubleshooting guide for EMISThis article runs some troubleshooting steps if your toolbar is not connecting to EMIS.
- Accurx Desktop: How to enable yourself or others in EMAS Manager (EMIS)How to activate your staff in EMIS using EMAS Manager
- Accurx Desktop: How to activate GPSoC in EMISUpdating your settings so you can attach documents directly from EMIS!
- Accurx Desktop: How to check Role-based Access Control (RBAC) settings in EMISHow to check RBAC settings in EMIS
- Accurx Desktop: How to install Accurx Desktop with VisionHere is an overview of how Accurx integrates with Vision and how you can start using Accurx Desktop as a Vision practice.
- Accurx Desktop: What to do if Accurx won't connect to SystmOneWhat to do if you're having problems getting Accurx Desktop to connect with SystmOne
- Accurx Desktop: Saving to record FAQsThis article covers how Accurx saves back to the medical record
- Accurx Desktop: Features available in VisionHere you'll find what features you have available when using Accurx Desktop with Vision and how to use these
- EMIS: Accurx Desktop is stuck on "Loading" or "EMIS is loading"What to check when Accurx Desktop gets stuck on "EMIS is loading"
- Accurx Desktop: The wrong patient is showing (EMIS)What to do when Accurx Desktop picks up the wrong patient from EMIS
- Accurx Desktop: How to unblock Accurx in SystmOneHow to unblock Accurx in SystmOne
- Accurx Desktop: Getting started with VisionA step-by-step guide to getting set up and started with Vision
- Accurx Desktop: Toolbar says 'You need to activate yourself in EMAS' or 'We couldn't connect to EMIS Web'What to do if your Accurx Desktop toolbar is not connecting to EMIS
- Accurx Desktop: How Accurx messages work with Mail Manager in VisionFind out how messages sent with Accurx show in Vision Mail Manager.
- Accurx Desktop: How to approve Accurx as a device in SystmOneWhat to do when you log into SystmOne for the first time after installling
Toolbar settings
Change your sender ID, message signature, spell check and other toolbar options.
- Accurx Desktop: AccuAskStore and customise digital information cards/notes in the Accurx Desktop toolbar.
- Accurx Desktop: Toolbar, what's new?This article covers changes to your Accurx Toolbar
- Accurx Desktop: Vision - How to change the organisation name at the bottom of the text messageHow to change how your organisation name appears at the very bottom of the text message
- Manage Organisation: How to change the text sender ID from "GPSurgery" or "NHSNoReply"Change the name that the text appears from on a patient's phone
- Accurx Desktop: EMIS - How to change the organisation name at the bottom of the text messageHow to change how your organisation name appears at the very bottom of the text message
- Accurx Desktop: SystmOne - How to change the organisation name at the bottom of the text messageHow to change how your organisation name appears at the very bottom of the text message
- Accurx Desktop: How to configure spell checkWhat to do if your Accurx spell check is not showing or working incorrectly.
- Manage Organisation: How to edit your signature at the bottom of a text messageHow to edit your name that appears at the bottom of texts, emails to patients in SMS and emails in Accumail to organisations.
- Manage Organisation: How to change the name on your Accurx accountWhat to do if the name on your Accurx account is incorrect or missing
Troubleshooting
Fix installation errors, a missing toolbar and other common Desktop problems.
- Accurx Desktop: How to fix common toolbar issuesFix common problems with the Accurx toolbar, such as it not loading, not connecting or not showing.
- Accurx Desktop: What to do if Accurx Desktop isn't on your PCIf you can't find Accurx Desktop on your PC, here is how you can install it.
- Accurx Desktop: What to do if you don't have the toolbar or it doesn't look rightThis article runs through how to get your toolbar connected successfully.
- Accurx Installation: "Accurx.Host has stopped working"How to fix this Accurx Host error
- Accurx Desktop: How to use the Accurx utility toolUse the Accurx utility tool to check and fix common installation and connection problems.
- Accurx Desktop: What to do if you can't access document attachments or patient response optionsWhat to do if you can't see or are denied access to Accurx features.
- How to resolve a WebView2 errorWhat to do if you see a WebView2 error when opening or using Accurx Desktop.
- Accurx Desktop: How to change your date or time settingsWhat to do if you see the wrong time in Accurx delivery receipts
- How to change the Default Browser on your computerInternet Explorer has retired. Find out how to change your default browser settings here!
- Accurx Desktop: Web page says "Connection reset by peer"What to do if you see "Connection reset by peer" on chain.accurx.com
- Accurx Installation: "Looks like we’re having trouble talking to our server. This could be caused by anti-virus. Please contact Accurx support"We've released a fix that should get around this error
- Accurx Installation: "The feature you are trying to use is on a network resource that is unavailable"How to fix this installation error message
- Accurx Installation: "The specified path does not exist"What to do if you see this error when installing Accurx Desktop.
- I see 'The procedure entry point ... could not be located in the dynamic link library'What to do if you see this error when you install Accurx
- Accurx Installation: "The security ID could not be assigned"What to do if you see this error when installing Accurx Desktop.